Sr. Manager, CRM/Field Systems Specialist

Conshohocken, PA
Information Technology /
Full Time
/ Hybrid
Job Summary:

The Sr. Manager, CRM/Field Systems Specialist will be responsible for supporting Madrigal’s Commercial and Medical teams with the configuration, deployment, and maintenance of several technology platforms and their integrations with other systems. This position will also be responsible for certain reporting and insights to support sales and marketing strategies.

Job Responsibilities:

Plan, design, configure, test, and deploy technology solutions and enhancements based on business requirements and best practices

Troubleshoot and resolve issues related to functionality, data quality, integration, and performance in coordination with managed services support resources

Provide training and support to end users on features and functionalities

Collaborate with cross-functional teams, including business analysts, system administrators, developers, vendors, and quality assurance, to ensure smooth integration and efficient operation of our technology platforms

Generate and maintain reports and dashboards to provide insights and recommendations on sales and marketing activities, metrics, and trends

Monitor and evaluate the usage and adoption of our technology platforms as well as suggest improvements and optimizations

Review upcoming release notes for platforms and inform and adjust the team and the solutions as/if needed

Work with the cross functional team on governance for future releases, backlogs and prioritization

Stay updated on the latest platform features, releases, and best practices

Job Qualifications:

Bachelor’s degree strongly preferred, preferably in computer science, information systems, business administration, or related field.

Platform certifications will be considered as a plus

Experience in working with Veeva Vault and Veeva CRM

Experience with LMS and other field systems in the life sciences industry

Experience with SharePoint Online and Office 365

Proficient in systems and data integration

Experience in using Veeva Vault

Experience in using Veeva Network or other master data management systems.

Experience with tools such as Power BI for data visualization and reporting

Excellent communication, presentation, problem-solving, and analytical skills

Ability to work independently as well as collaboratively in a fast paced and constantly evolving team environment

Experience in a emerging pharmaceutical company is a plus

Madrigal is an Equal Opportunity Employer. All employment is decided on the basis of qualifications, merit, and business need. Applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex gender identity, sexual orientation, national origin, age, disability, protected veteran or disabled status, or other characteristic protected by applicable federal, state, or local law.
Unsolicited resumes from agencies should not be forwarded to Madrigal. Madrigal will not be responsible for any fees arising from the use of resumes through this source. Madrigal will only pay a fee to agencies if a formal agreement between Madrigal and the agency has been established.

Please be aware that we are currently receiving numerous reports of individuals misrepresenting themselves as Madrigal Pharmaceuticals’ Hiring Managers, seeking to engage with job candidates through fraudulent online advertisements or job posting sites. These unauthorized individuals are using Madrigal’s name and logo in an attempt to solicit up-front fees and obtain personal information from interested job candidates. Please know that Madrigal does not conduct interviews via text or in chat rooms; conduct interviews via Skype, RingCentral or solely via telephone; charge candidates an advance fee of any kind (e.g., fees for purchasing equipment); nor does it offer positions of employment without undergoing a thorough recruiting process. Interviews with Madrigal are conducted via the Zoom platform.
Please also note that any correspondence with regard to employment would come from an authorized email address or from an email address from one of our trusted search firm partners. We are aware that incorrect/fraudulent email addresses, with Madrigal misspelled, have been utilized in these most recent fraud attempts. If you receive unsolicited employment offers from people claiming to work for Madrigal we recommend that you: do not respond to their questions; do not open any attachments; and do not click on any hyperlinks.