IT Executive Director, Commercial Operations

Conshohocken, PA
Commercial /
Full Time /
Job Summary: Reporting to the CIO, this role is a senior leadership and business partner role responsible for providing strategic direction, oversight, and management of Information Technology across the Commercial Operations functions of Madrigal including Market Access, Payor Operations, Pricing, Revenue Management and Trade Management. This position requires a seasoned IT professional with a strong understanding of the unique IT needs and challenges within these core Commercial Operations in the pharmaceutical industry.

Key Responsibilities:

Strategic Leadership:

Develop and execute the IT strategy aligned with Commercial Operations objectives and the overall business strategy

Collaborate with senior leadership to ensure IT initiatives support and enhance Commercial Operations processes, including sales, market access, and customer engagement

IT Commercial Operations Integration:

Lead the integration of IT solutions into Commercial Operations processes, ensuring alignment with compliance, regulatory, and data privacy requirements

Identify opportunities for leveraging technology to optimize Commercial Operations, enhance sales effectiveness, and improve market access

System Design and Implementation:

Lead the design, implementation, and ongoing enhancement of IT systems supporting Commercial Operations functions such as Pricing systems and tools, Market Access solutions, Revenue Management, and integration across the pharma order-to-cash value chain. 

Experience with IntegriChain, Model N, Tribeca, or similar plus hands-on experience working with pharma distributors and 3Pl’s / 4PL’s required

Ensure systems comply with regulatory standards and industry best practices

Team Management:

Build and lead a high-performing IT team supporting Commercial Operations, fostering a collaborative and innovative work culture

Provide guidance and mentorship to team members, promoting professional development and growth

Collaboration with Stakeholders:

Collaborate with cross-functional teams, including Sales, Market Access, Marketing, and IT teams, to understand IT needs and deliver integrated solutions

Engage with key stakeholders to gather requirements and ensure IT solutions align with Commercial Operations goals

Data Analytics and Reporting:

Implement data analytics and reporting solutions to provide insights into sales performance, market trends, and customer behavior

Drive data-driven decision-making within Commercial Operations teams


Bachelor's degree in Information Technology, Computer Science, or a related field; advanced degree preferred

15 years of progressive leadership experience in IT, with a focus on supporting Commercial Operations in the pharmaceutical industry

Proven track record of successful implementation and management of IT systems supporting Commercial Operations processes

Strong understanding of regulatory requirements related to IT systems in the context of Commercial Operations

Skills and Competencies:

Strategic thinking and leadership abilities

Excellent communication and stakeholder management skills

Strong project management skills with a focus on delivering results

In-depth knowledge of IT systems relevant to Commercial Operations

Regulatory affairs knowledge related to IT systems in the pharmaceutical industry
We are an equal opportunity employer (EOE). We respect individual differences, embrace diversity throughout the organization, and value the unique strengths of each employee. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity and/or gender expression, national origin, age, disability, genetic information or veteran status.
Excellent salary and benefits package offered.
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