Training Operations Services Specialist

United Kingdom /
Training – Training /
Full-Time
/ Remote
Who We Are, What We Do, Where We Are Going
 
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes and shares evidence from computers, smartphones, tablets and other IoT related devices. We are continually innovating so that our customers can deploy advanced and effective tools to protect their communities, countries and companies. 
 
Headquartered out of Waterloo, ON but with over 400 employees spread out globally, Magnet is continuing to expand and grow. Where we are today, is not where we want to be tomorrow. 

Your Team

Reporting to the Training and Professional Services (TAPS) Operations Manager, (TAPS) Support Specialist is responsible for assisting the Training & Professional Services teams with the logistical support of courses, service engagements, and general team operations. This customer-facing role is responsible for providing a top-notch experience for our customers globally. 
 
What You Will Accomplish

·       Provide excellent customer service and support to Magnet clients to ensure successful operation of training programs
·       Assist customers in registering and providing the appropriate information for their training programs 
·       Fulfill training orders, creating vouchers, assigning Training Annual Pass
·       Coordinate the EMEA training program’s logistics, including facilities allocation, materials, distribution of mobile labs, catering orders, and post-session evaluations 
·       Research and locate off-site training locations (hotels, conference centers, etc.) 
·       Interface with online system concerning enrollments, rosters, and scheduling 
·       Create and mail MCFE certificates
 
What We Are Looking For

We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”.  It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have ‘been there, done that”.  We want to be part of your development journey, and we’ll learn as much from you as you learn from us. 

There are a couple must haves, but we will keep that list short:

·       Previous experience in an administrative support or event management role
·       Excellent organizational skills to manage issues, projects, and deadlines
·       Expert level working experience in Microsoft Office, including Microsoft PowerPoint
·       Experience is managing budgets
 
The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet InteGRITy in their previous experiences:

Greater Good – We think beyond our own interests and strive to improve communities around the world. This demonstrates our passion for making a difference in the world.

Respect – We hold ourselves accountable through transparent sharing of information and we have faith in each other’s abilities

Innovation – We lead the industry in excellence and reliability while keeping the user experience simple and relevant. We are not afraid to push the boundaries to stay ahead of our competitors.

Teamwork – We collaborate internally and externally, while caring about each other and listening to our customers.
We’re committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.
 
Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.
 
We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. If you require accommodation, please let our talent team know, or you can email aoda@magnetforensics.com.