Process & Implementation Analyst - Salesforce
Waterloo / Ontario
Customer Support – Technical Support /
Full-Time /
Hybrid
Who We Are; What We Do; Where We’re Going
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.
Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.
With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.
If you think you would be the right person to join our team working towards this goal, we would love to hear from you!
About the Role:
We are seeking a Process & Implementation Analyst to bridge the gap between business processes and system functionality. This role is responsible for documenting and refining operational processes, gathering and analyzing requirements for system improvements, collaborating with our Business Systems team to implement changes, and performing hands-on modifications where applicable.
The ideal candidate is a detail-oriented problem solver with strong communication and technical skills.
Key Responsibilities:
- Analyze, document, and optimize business processes to improve efficiency and effectiveness.
- Gather and define system requirements in collaboration with stakeholders.
- Work closely with Business Systems to validate system changes and enhancements.
- Assist in configuring and implementing changes within system tooling as needed.
- Conduct testing and validation of system updates to ensure they align with business needs.
- Provide user training and support for process changes and system implementations.
- Develop and maintain process documentation, workflows, and standard operating procedures.
- Act as a liaison between business teams and technical teams to ensure smooth communication.
- Identify opportunities for automation and process improvement.
- Monitor and evaluate the impact of implemented changes and recommend further refinements.
Qualifications:
- 5+ years of experience in process analysis, system implementation, or a related role. 5+ years working in a support environment.
- Strong understanding of business process modeling and workflow design.
- Experience gathering and documenting requirements for system improvements.
- Ability to work with technical teams to implement and test system changes.
- Hands on Salesforce administration/configuration experience.
- Hands-on experience with system configuration.
- Proficiency with process documentation tools (Visio), project management tools (Jira, Confluence), and data tools (Excel, Power BI)
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Bachelor’s degree in business administration, Information Systems, Computer Science, or a related field (or relevant experience).
• Preferred Skills:
- Familiarity with low-code/no-code platforms or business automation tools.
- Experience working in cross-functional teams.
- Ability to manage multiple projects and priorities in a fast-paced environment.
The Most Important Thing
- We’re looking for candidates that can provide examples of how they demonstrated Magnet CODE in their previous experiences.
CARE -We care about each other and our mission to make a difference in the world.
OWN -We are accountable for or results – while never forgetting to act with integrity, empathy, and respect.
DEDICATE -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
EVOLVE -We are constantly innovating and exploring new ways to work together to make an impact with our work.
Compensation & Benefits
- The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).
- Compensation Range:
- MIN: $76,300 - MID: $109,000 - MAX: $130,800 Currency: CAD
- Magnet is proud to offer benefits such as:
- Generous time off policies
- Competitive compensation
- Volunteer opportunities
- Reward and recognition programs
- Employee committees & resource groups
- Healthcare and retirement benefits
Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.
Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact aoda@magnetforensics.com should you require any accommodations.
All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.
US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
