Digital Content Designer

Canada
Customer Support – Customer Success /
Full-Time /
Remote
Role Summary:
The Digital Content Designer creates and maintains technical digital content for one or more features/components for a product in the Magnet Forensics portfolio. This position works with other members of the Global Content Development team and a cross-functional team that primarily consists of product managers, UX designers, and engineers to deliver clear, concise, and accurate digital content.

Role Responsibilities:

    • Create new digital content based on user stories, feature requirement documents, specifications, and information subject matter experts, with guidance from other team members and leader;
    • Maintain a subset of the digital content suite for a product (for example, videos, animations, tutorials, etc.) in alignment with regular product releases;
    • Revise digital content to incorporate product updates and product enhancements requested by customers and internal users;
    • Proofread your own digital content to ensure consistent language and style, as well as the correct application of templates;
    • Seek guidance from the Technical Support and Customer Success Management teams to understand and respond to customer enablement needs;
    • Collaborate with subject matter experts to validate the technical accuracy of digital content.

Qualifications:

    • Bachelor’s degree in instructional design, education, or a related field;
    • 1-3 years of experience in a digital content design position or new graduate;
    • Knowledge of learning or content management systems and design platforms;
    • Knowledge of instructional theory, design, and accessibility best practices;
    • Strong understanding of grammar, spelling, and punctuation;
    • Proficiency in proofreading, editing, writing, and verbal communication;
    • Highly organized with great attention to detail and strong time management skills;
    • Ability to work with cross-functional teams in an agile environment;
    • Strong sense of teamwork, personal integrity, and accountability;
    • Strong self-starter attitude with excellent problem-solving skills;
    • Ability to learn quickly and a passion for new technologies;
    • Familiar with standard defect-tracking and source control software like Jira, GitHub, and Azure DevOps.

Nice to Have:

    • Experience with HTML and CSS.
The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:
CARE – We care about each other and our mission to make a difference in the world.
OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.
DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.