Hardware Operations Specialist

Alpharetta, Georgia
Operations – Operations /
Full-Time /
Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.
Serving over 4,000 customers in over 100 countries, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.
With employees based around the world, Magnet Forensics has been expanding our global presence with offices in Waterloo and Ottawa, Canada; Atlanta, GA, Herndon, VA, Westminster, CO; and Singapore. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.
If you think you would be the right person to join our team working towards this goal, we would love to hear from you! 

Your Role
We are seeking a highly skilled and detail-oriented Hardware Operations Specialist to join our dynamic team. The ideal candidate will be responsible for managing the RMA process, diagnosing issues in defective units, collaborating with Engineering and Customer Success teams, and implementing hardware changes. Additionally, this role will assist with logistics operations and work closely with contract manufacturers to ensure smooth and efficient supply chain processes. This position is based in our office in Alpharetta, GA.
What You Will Accomplish
·         Assist with logistics operations, including shipping and receiving.
·         Assist in the Return Merchandise Authorization (RMA) process, including tracking and processing returned hardware.
·         Work with the Customer Success and Tech Support team to address recurring issues and enhance the customer experience.
·         Analyze return and defect data to identify trends and root causes of hardware issues.
·         Generate regular reports on RMA statistics, hardware performance, and supply chain metrics to provide insights and recommendations for improvement.
·         Identify and document issues and trends in defective units, providing detailed reports on findings.
·         Maintain accurate records of hardware issues, resolutions, and process improvements.
·         Perform regular audits of hardware units to ensure consistency and quality.
·         Oversee inventory levels to ensure adequate supply of components and finished products.
·         Implement inventory control systems to minimize stockouts and overstock situations.
·         Assist with bulk product roll-out and coordination, ensuring timely and efficient distribution.
·         Provide Technical Hardware Support and Training to team members and other departments as needed.
·         Ensure compliance with company policies, industry standards, and regulatory requirements.
·         Continuously seek opportunities to optimize processes and improve efficiency in hardware operations.
What We Are Looking For
We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have ‘been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us.
There are a few must haves, but we will keep that list short:
·         Associate’s degree in Electronics, Supply Chain Management, or a related field and/or equivalent hands-on experience.
·         3-5 years of experience working with hardware, logistics, supply chain, or a similar role.
·         Strong technical skills and knowledge of hardware components and diagnostics.
·         Experience with logistics, inventory management, and supply chain coordination.
·         Proficiency in using relevant software and tools for tracking and managing hardware operations.
·         Knowledge of industry standards and best practices in hardware manufacturing and quality control.
Preferred Qualifications:
·         Experience working with contract manufacturers and understanding of manufacturing processes.
·         Familiarity with SmartSheet, Jira, and Salesforce.
·         Certification in relevant technical or supply chain management fields.
The Most Important Thing:
We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:
CARE – We care about each other and our mission to make a difference in the world.
OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.
DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.
Salary & Benefits: 
The Salary range is for the primary location for which the job is posted. Please note that the actual salary may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you.  Certain sales focused roles may have sales incentive plans based on individual or group sales results.  
Salary Range:
$50,400 – $63,000 – $75,600 USD
Magnet is proud to offer benefits such as:  
•            Generous time off policies 
•            Competitive compensation 
•            Volunteer opportunities  
•            Reward and recognition programs   
•            Employee committees & resource groups  
•            Healthcare and retirement benefits 
We’re committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.
Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.
We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. If you require accommodation, please let our talent team know, or you can email aoda@magnetforensics.com.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.