Technical Writer

Waterloo, Ontario
Research and Development – Product Management
Full-Time
Our Mission is to impact people’s lives by uncovering the truth and empowering others to make a difference. We do this by equipping examiners and investigators with the best digital forensics tools available, so they can accomplish their mission: Fighting crime. Protecting company assets. Guarding national security.

Who are we?

We build software that automates the recovery of digital forensic evidence, helping thousands of forensics professionals around the world find, analyze, and report on the digital evidence from computers, smartphones, IoT devices and the cloud.

Our flagship software, Magnet AXIOM, has revolutionized the work of digital forensics investigators in law enforcement and government agencies, and has been essential in use cases involving child exploitation, murder, terrorism, and more.

A passionate, self-motivated technical writer to create and maintain customer-facing documentation for the Magnet Forensics line of products. As part of the Product Management organization, you’ll work closely with product managers, UX designers, developers, testers, forensic examiners, and technical support reps to produce technical content for forensic examiners.

Responsibilities:

    • Design, write, and revise product documentation, including user guides, reference guides, knowledge base articles, and release notes for regular product releases.
    •   Work closely with UX designers to provide input into a globalized product by writing and reviewing UI strings.
    •   Prioritize feedback from product management, forensic examiners, and technical support to improve documentation based on the needs of our customers.
    •   Liaise with Agile teams by attending daily standups, retros, sprint planning sessions, and more.
    •   Perform peer edits and proofreading to make sure documentation follows Magnet Forensics style guide and that language is clear, concise, and correct.

Requirements:

    •     Bachelor’s degree in English Rhetoric and Professional Writing or equivalent practical experience
    •    5+ years experience writing for software products
    •    Strong understanding of DITA and minimalism
    •    Outstanding attention to detail
    •    Knack for translating difficult concepts into plain language
    •    Strong sense of teamwork, personal integrity, and accountability
    •    Ability to work with cross-functional teams
    •    Ability to manage multiple competing priorities in a fast-paced environment
    •    Self-starter with excellent problem-solving skills
    •    Familiar with standard issue-tracking and source control software like JIRA, Git, and Gerrit
    •    Experience with XML and CSS is a plus
    •   Experience creating multimedia assets is a plus
Magnet Forensics Inc. is an affirmative action, equal opportunity employer. It is Magnet Forensics policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. Magnet Forensics does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law.

Magnet Forensics encourages applications from all qualified candidates. Magnet Forensics has a great record of accommodating persons with disabilities. Contact our AODA contact at aoda@magnetforensics.com or 519-342-0195, if you need accommodation at any stage of the application process or want more information on our accommodation policies.