Sales Engineer

Vancouver
Sales
Full-time

We are looking for a Sales Engineer to join our team. You will work closely with our customers to ensure their success on the MailChannels platform. Responsibilities will include: onboarding new customers, developing technical documentation on MailChannels' architecture/feature set, responding to RFPs, developing a deep expertise in MailChannels technology, and being a subject matter expert on email security and deliverability.

As a Sales Engineer, you will utilize your technical expertise to ensure customer happiness. You will work closely with Sales, Technical Support, and the Technical Operations team responsible for running our global, distributed network. You should be passionate about technology and have a knack for explaining complex technical concepts in easy to understand terms. As a Solutions Engineer, you will have the opportunity to create and scale solutions that help our customers realize the full promise of MailChannels.

Requirements

    • Experience navigating and working with Internet infrastructure companies (ISPs, telcos, hosting companies).
    • Familiarity with Linux and email
    • Understanding of DNS, IP, routing protocols, hosting infrastructure (load balancers, firewalls, IDS/P, etc)
    • Experience with email environments such as Postfix, Exim, Microsoft Exchange, etc.
    • Experience with configuration management and automation
    • Strong communication skills that allow you to be a bridge between customers and the engineering team

We offer competitive salaries, equity, fantastic health benefits plan, a new laptop, and the opportunity to work with a smart, motivated team where you will see your contribution daily. Our offices are based in the exciting Gastown neighbourhood of Vancouver. Close to excellent restaurants and the major regional transit hub.

Sound like somewhere you’d thrive? We’d love to hear from you. Send us your resume and a short paragraph introducing yourself. Please include a short description of how you solved a customer problem or enhanced a customer's understanding of a service.

MailChannels is a security company. All prospective employees will be subject to an extensive background check.