Payment Operations Associate

Remote Position /
Operations /
Full Time
The problem

Every year, billions of dollars are set aside by your local, state, and federal representatives to make it easier for anybody to build a small business and turn their dream into reality.

But while governments might be great at governing, they’re terrible at marketing. These billions sit unclaimed, waiting for founders to discover them. We want to fix that, and we need your help.

The opportunity

MainStreet is looking for a Payment Operations Associate to help drive and scale critical elements of our payment operations function. You’ll be an integral part of the team and focus on daily operations, support, customer inquiries, transaction processing, and maintaining clerical tasks. This is an opportunity to influence and support integral processes that power our business and impact our customer journey and experience.

You’ll report directly to our Director of Core Operations.

What you'll do

    • Drive all aspects of payment issues, working with engineering, finance, and operations to troubleshoot and resolve in a systematic and timely fashion
    • Escalate inquiries as needed and resolve-transaction-related issues relative to billing, collections, and settlements
    • Design and monitor reports to capture insights through leading and lagging indicators; maintain accurate documentation and present analysis to stakeholders 
    • Automate routine work through sophisticated tooling systems to address recurring issues
    • Define and execute operational processes, standards, and best practices that work flawlessly and minimize firefighting
    • Bootstrap new initiatives and scale processes over time

What we're looking for

    • 2+ years of relevant experience in Payment or Finance Operations
    • Analytical thinker with a high attention to detail
    • Strong due diligence and task management skills
    • Affinity for data, capturing insights, and telling a story through reporting to foresee and proactively address challenges
    • Ability to iterate and implement processes and workflows independently with minimal guidance and oversight
    • Ability to work independently and communicate over the phone and with video chat software, such as Zoom
    • Thrives in a fast-paced, complex environment with a willingness to learn on the job and take on tasks as needed
    • Strong cross-functional collaborator with excellent communication skills

You'll thrive if

    • You enjoy building things from zero to one
    • You’re excited to roll up your sleeves and work on some of the toughest challenges MainStreet has to offer
    • You operate under a service mindset — we’re here to serve our customers, not our egos
    • You enjoy turning complex problems into elegant solutions

Compensation

    • Base salary range for this position is $50,000 - $77,000 and is based upon years of experience that is commensurate with the level of the position in addition to location
    • Bonus that is commensurate with the level of the position
    • Robust equity program with significant upside potential
    • Benefits including medical, dental, vision, disability, life, 401k plus additional perks to make your work from home life better
About MainStreet

What we do

We make these tax credits easy as butter. MainStreet pairs companies & employees with hundreds of local, state, and federal tax programs. Then we do all the paperwork to get companies what they’re owed in minutes, vs the dozens of hours it would otherwise take.

The average company gets $51,040… in the first year. In cash. 

We just announced our $60M Series A, led by SignalFire. We’re backed by an incredible community of partners, operators, and founders, including Ryan Hoover (Product Hunt founder), Ashton Kutcher’s Sound Ventures, Des Traynor (Intercom cofounder), Gradient (a Google Venture Fund), Ron Conway’s fund SV Angel, and Tusk Ventures. 

How we think about diversity

We try to make sure the diversity of our customers is reflected in the team that serves them. Because when we include people of all races, genders, sexual orientations, ages, and identities — we end up building a better experience for everyone who uses MainStreet.

We know we need to be intentional in our hiring practices in order to overcome systemic biases we may be blind to. So, if your lived experience has given you a unique perspective on business, startups, or any other aspect of our business – even if you don’t meet all the requirements – please still apply and let us know so we can make sure your application gets the attention it deserves.