Production Support Engineer
Remote, US-Based
Information Technology – IT /
Full-time /
Remote
Who we are:
Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call “The Makpar Way,” we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people.
Our Mission: We solve complex problems for the Federal government to accelerate access to citizen services.
When it comes to excellence, we deliver. Learn more about our employer brand at makpar.com/careers.
Makpar has an exciting opportunity for a Production Support Engineer to join our growing team. If you are experienced with Site Reliability and incident management, then this would be a great opportunity for you.
Role Specific Duties:
- Be the first line of defense for production and test environment issues
- Work collaboratively with various teams to identify, manage and resolve ongoing incidents
- Troubleshoot and connect with appropriate teams to effectively triage issues impacting production and test environments
- Apply Site Reliability Engineering principles to create proactive alerts and to determine root cause of production issues
- Understand system architecture, upstream and downstream dependencies to enable effective participation in triage and restoration activities
- Setup and Perform systems monitoring of applications within the application domain after service restoration and post patching, maintenance and upgrades
- Create necessary service tickets and ensure tickets are routed to the appropriate technical teams
- Provide weekend and after hours support for planned maintenance and unplanned incident management activities
- Plan the upcoming maintenance events by working closely with all the necessary stakeholders
- Participate in analysis and improvement of system performance
- Provide regular status reports to management on system status and uptime and performance updates
Required Qualifications:
- Bachelor's Degree in computer science, engineering, or related field
- AWS Cloud Certification
- 3+ years of relevant IT experience with site reliability engineering in cloud environment is preferred
- Knowledge of Java and micro service development and deployments
- Experience with Splunk is essential and AppDynamics is highly desirable
- Understanding of the business processes behind applications
- Strong analytical, problem-solving, negotiation, task and project management, and organizational skills
- Strong oral and written communication skills; including process documentation
- Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, and Project)
- Proficiency knowledge of computer systems, databases and SharePoint
- A passion to help improve the customer experience
Additional Requirements as per contract/client (Optional or Preferred):
- Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant.
Benefits:
At Makpar Corporation we understand that we all need to balance work and life – that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals.
Start your career today and be a part of something meaningful!
Makpar is an Equal Opportunity Employer.
