Finance & Client Operations Manager
Paris
Finance – Client Operations /
FR Executive/Cadre /
Hybrid
Discover our galaxy 🪐
Since 2013, when Malt was founded by Vincent Huguet and Hugo Lassiège, we have become Europe’s fastest-growing freelance marketplace.
By acquiring Comatch (the Berlin-based leading marketplace for top freelance management consultants and industry experts) in 2022, we’re now home to a dynamic community of 550k+ freelancers, 70k+ companies, and 700+ Malters.
We’ve built the industry’s leading freelance management solution — all on a powerful, data driven tech platform — to match companies with the right freelance talent.
But we’re more than just a connector. Our marketplace streamlines freelancer-client communications, simplifies administrative and legal tasks, expedites invoicing and payments, and so much more.
Today, our company is growing fast! We need people like you to help us write this next chapter.
We are a tech company with a human approach 👽
- Strong company culture fueled by 700+ Malters from 40 countries
- Offices and teams in France, Germany, Spain, Belgium, United Kingdom, the Netherlands, Switzerland and the Middle East
- Committed to equality and diversity (50% of people managers are women)
- Strong career path policies allowing all Malters to develop and grow equally
- Backed by renowned investors including ISAI, Eurazeo Growth, Goldman Sachs and BPI France
- Recognized twice by LinkedIn as one of the best start-ups to work at
Explore your future career 🔭
As a member of the Client Operations team, you will work closely with our enterprise clients as well as our sales and tech teams on Sales Administration topics.
Your role will be to manage the entire Order/Procure to Cash cycle and to optimize the processes involved in invoicing our customers to ensure that payments are collected on time.
Key responsibilities ✨
Management of the Order to Cash activity:
- Proactively manage the invoicing process for our various large enterprise accounts
- Receive purchase orders from customers, ensure the correct link with projects and monitor their consumption in order to anticipate over-consumption
- Ensure that invoices are timely, accurate and complete, in line with our model and customer expectations.
- Collaborate with other departments to ensure billing accuracy: accounting, sales, legal
- Manage customer support on issues relating to purchase orders, invoicing/payment and management of specific off-platform invoicing (credit notes, HBO invoices)
- Reconciliation of customer payments and cash collection of payment notices
- Collecting invoices due and overdue and ensuring that payment deadlines are met
Innovation / Process automation :
- Identifying and reporting bottlenecks in current financial processes that cause friction on the customer/receivables side in order to reduce manual tasks with little added value (managing invoices/credit notes, sending invoices manually, etc.)
About you 🧑🚀
- First experience with operational finance topics ideally in a startup / B2B platform environment
- Rigorous, autonomous and highly organized
- Positive and constructive attitude
- Creative approach to problem solving
- Strong Excel skills and planning and organizational skills
- Bilingual-level French speaker and fully professional level in English, and comfortable in an international, English-speaking environment
- Motivated to join a project that will revolutionize the Future of Work in 2024 !
How to join the mission? 🚀
- First call with a Talent Acquisition Manager to better understand your background and share more about this opportunity
- First interview with one of our Client Operations Team Leads to discuss your experience and the role in more detail
- Business case to complete on-site and present to a panel of Finance leaders to evaluate your sales skills
- Professional Reference check
- Final interview with Nicolas, Group CFO, to discuss our long-term vision
Malt is the perfect space to thrive personally and professionally 💫
- Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other onboardees at our office in Paris
- Equity: Every Malter is entitled to stock options
- Lunch vouchers (legal benefit): €9/day on your Swile card.
- Transportation (legal benefit): 50% reimbursement (any type of transport)
- RTT: From 8 to 12 days off
- Sports: company participation to a Gymlib membership
- Malt sabbatical: After three years, every Malter is entitled to a one month paid sabbatical leave.
- Free books: If you’re interested in learning more about any topic relevant to Malt’s business, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow.
- Remote work: Hybrid remote policy
- Annual team building events
Ready? Get your ticket to Malt 🪐
