Office Manager
Cape Town, ZA
Office Operations – Office Operations /
Full-time /
On-site
Who we are:
Mama Money is a growth stage fintech startup working to help migrant workers in South Africa send money home. Since 2015 we have been providing reliable remittances, at a socially fair price, to those that need it most.
Mama HQ is in beautiful Cape Town, South Africa. We are 122 people strong (and counting) from 19 countries across Africa, Asia, the UK, and Europe. Our culture is built around the well-being of our team members and making a difference in our communities. “Just be lekker!” personifies our approach to work: we trust the wisdom of our talented and diverse team to do what is best for our customers and get the job done responsibly, without pedantic policies.
We’ve been around since 2015 and have earned a few accolades along the way, made some new friends, and expanded our reach. We've had some great times and some tough times, but we continue to focus on helping people rather than maximizing profit.
We have an exciting opportunity for someone to join the Office Operation Department. We are looking for an experienced, highly motivated Office Manager to take control of the day-to-day office operations. This person will manage all office activities, provide managerial support to our kitchen operations team and provide general administrative support to the organisation.
As the Office Manager you will:
- Be the key contact person for any Office Related matters
- Maintain the office condition & ensure our offices are in pristine condition at all times.
- Coordinate with internal and external parties to implement changes required by periodic building renovations.
- Manage mobile phone contracts and administration
- Organise all Mama Money assets, including management of insurance portfolio
- Oversee Mama Money’s fleet management
- Provide office support to all departments in Mama Money, including the executive team
- Manage the kitchen and cleaning teams
- Ensure the office meets all health and safety, environmental, and general care of duty legislation
- Manage the relationship and service level agreements with service providers & landlord
- Manage third-party access to our offices
- Assist with office design and logistics
- Assist in funnelling & reporting technical issues timeously
- Assist in the onboarding of new team members
- Maintain stock levels and allocation of required office supplies
- Facilitate & organise company events for teams and agents
- Support teams in arranging team-building events
- Arrange travel and accommodation for teams
- Oversee hospitality and event catering
- Manage our security team & building access
About you:
- You continually exceed the highest possible standards whilst overseeing the smooth running of the office
- You have great decision-making and problems solving skills
- You thrive within a high-pressure environment & juggle multiple things at once efficiently.
- You are honest and ethical with high levels of integrity and confidentiality
- You have excellent verbal and written communication skills
- You have the highest attention to detail
- You have good leadership skills and ability to motivate staff
- You have excellent customer service skills
- You must have a car and a valid licence
- You must have a background in executive PA or office administration.
It would be a bonus if:
- You have a background in project management, office administration, Basic IT knowledge & personnel management.
Why Mama:
At Mama Money, the customers & communities we serve are at the heart of all that we do.
We bring our authentic selves to work where we are free to express our diverse identities while staying true to what we believe in and how we feel. Part of that means being able to have difficult conversations when necessary but always remembering to do so with trust, respect, and a positive mindset. Being open to receiving feedback and understanding how this helps us evolve and grow is essential to succeeding in our environment.
We are responsible for ourselves, our behaviour, our delivery, and our output. Although we always aim to move things forward and get $hit done, we start small - taking it step by step and always looking for ways in which we can improve. We know from experience that when we work together towards a common goal, we can achieve anything.
Mama Money is a special place because we care. We care about our customers, we care about the people who work for us and we care about the impact our work has on the world. There are things that we don’t care about too. Things like bureaucracy, discrimination, ego, titles, and silos. We’re a friendly bunch who don’t take ourselves too seriously but we do take our work, and our customers’ hard-earned money, very seriously.
Mama’s values:
1. Customer & Community
2. Authentic
3. Positive Mindset
4. Responsible
5. Togetherness
NB: Applications only open to candidates in Cape Town, or candidates who are actively looking to relocate at their own expense.
