People Ops Lead
Remote (USA) /
Marigold is looking for someone strategic, creative and passionate about supporting people through thoughtful, effective company policies and operations. As the first dedicated people ops person, you will be the expert in all things human resources, from policies to benefits, while supporting a streamlined hiring program and many aspects of our internal culture-setting. We are committed to creating a (mostly remote) workplace that is inclusive, supportive and motivating. You will play an indispensable part in our company's future by ensuring that everyone is able to thrive at work and in their job. If you have experience with developing an exceptional people ops program in remote workplaces, fast-growing teams, and/or healthcare, and are committed to empowering patients in the mental health and substance use space, we want to hear from you.
Marigold Health exists to give every person with a mental health or substance use condition a place to feel heard. We have designed an asynchronous-first treatment program where patients support each other. We believe peers, individuals in recovery themselves who have received training to support others, can empower and engage those least likely to interact with current forms of care.
What You'll Do
- Support managers in ensuring productivity, performance and team health in our remote work environment, across exempt and non-exempt employees
- Handle employee issues as they arise, with maturity and discretion, by serving at the main reporting channel
- Collect employee feedback and measure engagement in novel ways via multiple modes; support managers in their ongoing performance review processes
- Support the corporate operations team in hiring, recruiting and onboarding processes
- Oversee projects related to building out the people operations function, e.g. implementation of processes, any necessary tools, updates to termination protocols, etc
- Manage vendor relationships, including with our current HRIS, JustWorks, and provide recommendations about future tools and systems that may be needed as we grow; manage the implementation of any new systems
- Manage compliance-related trainings such as harassment prevention and timekeeping policies; oversee rollout across multiple employee types (i.e. frontline peer teams, and exempt centralized teams)
- Visit peer teams and offices in person to develop and maintain strong trust and clear communication channels
- Work with corporate to plan and organize virtual and in-person programming, co-working, team-building etc.
Reporting, Schedule and Location: This is a full-time opportunity reporting to the head of operations. Most team members work virtually from home and are located on the east coast and internationally. You can work remotely anywhere in the US. Most team members work virtually from home and are located on the east coast and internationally. If you prefer in-person work for any portion of the week, we currently have offices in Delaware and Massachusetts. You should expect to be available during east coast hours. Travel to our peer sites is also a part of this role, as COVID-19 protections ease. Travel costs will be covered by the company.
- At least 3-5 years of relevant work experience; e.g. on a people operations team, ideally in a remote work environment and/or healthcare setting
- Experience supporting multiple types of employees (frontline, technical, clinical) across distributed office and WFH settings; familiarity with implementing processes across different populations
- Thorough knowledge of federal, state, and local employment laws
- Experience supporting candidate-centric hiring processes
- Excellent oral and written communication skills, specifically when relaying and delegating information and responsibilities amongst multiple parties
- Proficiency in Microsoft Office Suite, Teams, and familiarity with internal systems like JustWorks, Lever, Divvy
- Proven ability to calmly and effectively work through ambiguity and competing needs, and effectively prioritize workflow based on highest impact; show initiative and work independently
- A love of continual learning, approaching the challenges of an ambiguous, dynamic environment and rapidly changing responsibilities with a curious mindset and “get-the-job-done” mentality
- Strong business acumen and understanding of operational issues
- Excellent judgement, and ability to make decisions quickly in a confidential, organized, and detailed manner
- Mission-driven and person-centered
- High standards of ethics and confidentiality to handle sensitive information
- Fluency in Spanish
- Experience in healthcare / handling PHI
- Experience in a remote healthcare setting, health tech or other early-stage, venture-backed startup
Nice to have
Compensation, Benefits, Culture
- The base salary range for this role is $70-90K, depending on experience. In addition, as part of our founding team, this role will include ownership equity
- Comprehensive healthcare coverage, including fully covered premiums for individuals (with the option to cover dependents for a cost) and a dedicated mental health benefit
- 4 weeks of PTO
- Computer and equipment provided
- Company travel budget and professional development budget as needed
After you submit your application, it will be reviewed by the hiring manager and select members of the team. If it seems like we’re a good fit for each other, we will follow up and schedule a 15-30 minute phone call with one of our leaders to get to know you.
If we jointly decide to move forward, you can plan to (virtually) attend a 45 video interview with the head of operations. The final stage would be to meet (2-4) other members of the team via video conference for additional conversations about your approach to collaboration, your relevant experience to current projects, and alignment with our values. All in, you can expect the time commitment for this stage to be 3-4 hours of synchronous interaction, scheduled to fit your needs.
If you complete interviews, we will provide a decision or clear next step within five business days.
We are ready to hire as soon as we find the right candidate. We can’t wait to meet you!
More About Our Company
Marigold Health is an early-stage, rapidly growing startup providing services for a range of community based mental health and substance use treatment providers as well as national health insurers. We collaborate with eminent investigators at Brown University and Johns Hopkins and have been publicly recognized by the National Institute on Drug Abuse (NIDA) and the American Psychiatric Association.
Our program is a combination of 1-1 coaching and 24/7 anonymous chat support groups accessed over phone, SMS, and app/web. On the backend, proprietary natural language processing tools scale our peer workforce by augmenting group moderation, automating patient outreach, and sending sentiment-based “alerts” to coordinate care with other providers. Following strong results from our first clinical studies, we are entering a period of rapid growth, and expect to expand from 2 states today to 12 by this time next year.
Our core values are authenticity, candor, and ambition. Inclusion is at the core of what we do. We’re working to bring care to the most underserved and stigmatized patients. We actively welcome applicants from a wealth of different backgrounds (including but not limited to race, gender, educational background, and sexual orientation). We must have diversity on our team and in our mindsets to be successful in moving the needle on the deeply entrenched and systematic challenges we face.
Marigold Health is an equal opportunity employer.
Questions? Email siena [at] marigoldhealth.com for more info.