Manager of Peer Services

Remote (USA) /
Clinical Operations /
FT
Marigold Health is hiring a Manager of Peer Services to manage our workforce of peers as we grow nationally. The Manager of Peer Services will support Marigold Health’s staff, partners, and patients. You’ll provide supervision, consultation, education, and processes for facilitating peer support day-to-day, based in recovery principles of hope, mutuality, choice, self-determination, and social connectedness. If you enjoy managing people, ideally with experience in a remote/distributed setting, and are experienced in the areas of mental health and substance use recovery, we want to hear from you.  

About Marigold    
Marigold Health exists to give every person with a mental health or substance use condition a place to feel heard.  We have designed an asynchronous-first treatment program where patients support each other. We believe peers, individuals in recovery themselves who have received training to support others, can empower and engage those least likely to interact with current forms of care. 

What You'll Do - Key Responsibilities

    • Manage and supervise daily operations of peer duties and assignments; provide constructive feedback with daily huddles, weekly group meetings, weekly 1-1’s, and informal check-ins 
    • Manage performance and development of all supervisees, Peer Specialists and Recovery Coaches; provide administrative and clinical support for team  
    • Remain knowledgeable of and follow appropriate policies, procedures, and work standards, including but not limited to, policy regarding hours of work, absenteeism, and tardiness 
    • Promote a positive, inclusive and collaborative work environment   

    • Operational and Clinical Excellence 
    • Build a culture of continuous improvement and iteration around personal, team, and organizational processes and performance 
    • Maintain and grow expertise in recovery models and practiceincluding strengths-based work, harm reduction, de-escalation, and increasing readiness to engage in proactive care, 
    • Contribute to app development; co-design and contribute to novel interventions on app 
    • Create and lead recovery-related mutual aid groups 
    • Comply with departmental, regulatory and contract requirements for documentation recording, privacy, confidentiality, and data collection, and submit metrics and other records and reports within required time frames 
    • Conform to organizational and industry standards of performance and conduct, including those pertaining to patient rights and privacy 
    • Participate cross-functionally to ensure we are meeting key enterprise metrics of growing app membership, activity, and engagement 
    • Utilize organizational policies and standards as the basis for decision making and to support the company’s mission and goals 
    • Adapt to changing needs, including but not limited to, aiding team members, adjusting assignments, and other functions 
    • Define, allocate and manage budget for peer services  

Your Skills, Experience and Competencies

    • Bachelor’s degree required; Master’s degree in Social Work equivalent level of education in related discipline preferred 
    • Independently licensed as a behavioral health practitioner (LCSW, LPCMH, LPC, LMFT, LCADC)
    • Completed, or be willing to complete, Recovery Coach and/or Peer Specialist Supervisor training 
    • Comply with all licensing, regulatory, and partnership requirements for peer supervision in the state(s) of oversight 
    • Demonstrated expertise in the models, principles and practice of peer support and recovery coaching including strengths-based work, harm reduction, de-escalation, and crisis intervention; in creating treatment, recovery, and crisis plans 
    • Understanding of the peer workforce and their experience with high need patients due to SUD and/or mental health diagnoses, housing instability, incarceration, food insecurity, etc. 
    • Experience in mental health/addiction treatment and utilization of peers in these settings 
    • Demonstrated success in managing peer workforce, improving workflows, and ensuring accountability for progress to outreach and engagement goals 
    • Demonstrated ability to understand and utilize performance metrics to assess progress, prioritize allocation of peer work, and adjust/change course as needed 
    • Strong writing skills; experience in creating client/patient-facing written contentis a big plus 
    • Supervisory experience with Peer Specialists and Recovery Coaches, in a remote and/or multi-site setting; experience delivering peer support digitally (e.g., on social media) is a big plus 
    • Bilingual skills highly preferred (especially Spanish, but other languages are welcome) 
    • Comfort using a smartphone, computer, and software tools such as Microsoft Teams 
    • Reliable access to internet in a private space (we provide equipment, e.g., a laptop computer and phone) 

    • Who You Are 
    • Motivated by our mission to give every single patient with a mental health condition a voice    
    • Committed to building an inclusive and accountable community and environment 
    • Committed to health care equity, reducing stigma, and working with diverse populations 
    • Professional and responsive when interacting with internal and external stakeholders  
    • Proactive in self-directing work to areas of high impact   
    • Methodical and organized, comfortable creating new workflow and reporting structures  

    • Reporting, Schedule and Location: The Peer Services Manager will report to the Clinical Director and/or to the Chief Medical Officer and will collaborate closely with other members of the Clinical team and members of the Product and Corporate teams. You can work remotely anywhere in the US. Most team members work virtually from home and are located on the east coast and internationally. If you prefer in-person work for any portion of the week, we currently have offices in Delaware and Massachusetts. You should expect to be available during east coast hours. Travel to our peer sites is also a part of this role, as COVID-19 protections ease. Travel costs will be covered by the company. 

      Why You'll Love This Role 
    • Be directly involved with saving lives by deploying a first-of-its-kind treatment model      
    • Get satisfaction from supporting people who are in turn supporting people who need it most 
    • Have a scalable impact as we expand nationally, using our technology to expand Marigold’s reach       
    • Contribute to and gain expertise from a diverse, interdisciplinary team that includes clinicians, data scientists, and peer workers  

Compensation, Benefits and Culture

    • The base salary range for this role is $70-100K, depending on experience. As part of our founding team, this role will include ownership equity. 
    • Comprehensive healthcare coverage, including fully covered premiums for individuals (with the option to cover dependents for a cost) and a dedicated mental health benefit     
    • 4 weeks of PTO     
    • Computer and equipment provided     
    • Company travel budget and professional development budget    

    • Interview Process  
    • After you submit your application, it will be reviewed by the hiring manager and select members of the team. If it seems like we’re a good fit for each other, we will follow up and schedule a 15-30 minute phone call with one of our leaders to get to know you. 
    • If we jointly decide to move forward, you can plan to (virtually) attend a video interview with the Chief Medical Officer. The final stage would be to meet (2-4) other members of the team via video conference for additional conversations about your approach to collaboration, your relevant experience to current projects, and alignment with our values. All in, you can expect the time commitment for this stage to be 3-4 hours of synchronous interaction, scheduled to fit your needs.    
    • If you complete interviews, we will provide a decision or clear next step within five business days. 
    • We are ready to hire as soon as we find the right candidate. We can’t wait to meet you! 
More About Marigold  
Marigold Health is an early-stage, rapidly growing startup providing services for a range of community based mental health and substance use treatment providers as well as national health insurers.  We collaborate with leading investigators at Brown University and Johns Hopkins and have been publicly recognized by the National Institute on Drug Abuse (NIDA) and the American Psychiatric Association.      
Our program is a combination of 1-1 coaching and 24/7 anonymous chat support groups accessed over phone, SMS, and app/web. On the backend, proprietary natural language processing tools scale our peer workforce by augmenting group moderation, automating patient outreach, and sending sentiment-based “alerts” to coordinate care with other providers. Following strong results from our first clinical studies, we are entering a period of rapid growth, and expect to expand from 2 states today to 12 by this time next year.    
Our core values are authenticity, candor, and ambition. Inclusion is at the core of what we do. We’re working to bring care to the most underserved and stigmatized patients. We actively welcome applicants from a wealth of different backgrounds (including but not limited to race, gender, educational background, and sexual orientation). We must have diversity on our team and in our mindsets to be successful in moving the needle on the deeply entrenched and systematic challenges we face.       
Marigold Health is an equal opportunity employer.