Technical Support Agent
Toronto, Ontario - Remote
Technical Support /
Full-Time /
Remote
We’re looking for a technical support agent to join our team!
The role:
- Providing front-line Mac / iOS technical support to Marketcircle’s customers
- Troubleshooting and resolving technical issues related to our award winning software
- Ensure all problems are logged in detail and resolved to the satisfaction of the client
- Troubleshooting and resolving technical issues related to our software via email, remote screen sharing, live chat and/or phone calls
- Act as the primary interface between Customer Advocate, Quality Assurance and Engineering Teams
- Proactively support customers by spotting trends and predicting customer needs
About you:
- Highly familiar with Apple Operating Systems (macOS & iOS)
- A strategic thinker: you have the innate ability to identity technical trends and sound the alarm as needed
- Detailed oriented: nothing slips past your watchful eye
- Empathic: you put yourself in our customer’s shoes and feel the pain and frustration they do
- Posses a strong ability and understanding of task prioritization
- Have excellent communication; You’re able to actively listen and are ’thick-skinned’
- Can pick up technology easily and are committed to learning
- Have a strong work ethic without having to be micro managed
- Is not afraid to share thoughts and ideas in team meetings on how to continually raise the bar for improvements and customer satisfaction
Products you'll encounter:
- Daylite
- Billings Pro
- Zendesk
- Teamviewer
- Jira / Confluence
- PSQL / SQLite
- Graylog
- Console
- Terminal
Marketcircle Inc. is a fun and distributed tech company. We believe in the power of Kaizen, teamwork, creativity, ownership, and empathy. By embodying these core values we know we impact the lives of our customers, and each other.
Our mission is to empower small business worldwide which drives us to develop a native macOS and iOS app that helps thousands create organization of what would otherwise be chaos.
