Deployment Engineer

Palo Alto, CA
Distribution
Full-time
About Mashgin
At Mashgin, we’ve built a self-checkout kiosk that uses computer vision to scan multiple items without barcodes, reducing checkout time by 10x. We’re completely recreating the checkout experience in an industry that’s had little innovation in decades. Mashgin just raised our Series A round and are ready to scale quickly.

Position Summary
This is an intermediate-level position where you will be responsible for the deployment and installation of our kiosks across the country (from New York to San Francisco). You will be serving a key role ensuring that projects are completed on time and that customers are happy. Excellent technical ability, communication skills, and problem solving are critical to this role. You will work directly with the product engineers in addition to our users, customers and their clients.

You'll be...

    • Traveling the country launching new locations and helping customers (50-80% travel is expected).
    • Diagnosing and troubleshooting issues remotely and in the field after developing a deep technical understanding of our product.
    • Installing kiosks to ensure our customers and clients are satisfied.
    • Planning and preparing for future launches.
    • Resourcefully solving problems never encountered before at each new location.

Qualifications

    • Bachelor’s Degree (or equivalent experience).
    • Preferred: prior IT or tech repair experience.
    • Strong technical ability: you should be comfortable doing things like installing drivers, diagnosing system issues, and building PCs using off-the-shelf components.
    • Ability and desire to travel frequently.
    • Self-starter who is comfortable getting the job done without much assistance.
    • Relentlessly resourceful and can solve problems never encountered before.
    • Strong communication skills.

What we offer

    • An opportunity to help scale a small, multidisciplinary team with the potential to break new ground in many different industries.
    • Location: right next to 101 on the border of Palo Alto / Mountain View (plus flexible hours so you're not stuck in traffic every day).
    • Fitness: membership to JCC fitness center (literally next door to office) with gym, year-round outdoor pool, spa, soccer field, basketball courts, classes, and more.
    • Food: free meals and snacks while at the office.
    • Excellent health and dental insurance.
    • 401(k) plan.
    • Flexible PTO policy.