Trust & Safety Specialist

West Hollywood, California /
Tinder – Community /
Tinder brings people together. With tens of millions of users and a presence in every country on earth, our reach is expansive—and rapidly growing. Your work here can change the world. Our Trust & Safety team is dedicated to protecting our user base. We are looking for a Trust & Safety Specialist to help us investigate abuse, TOS violations, and keep our users around the world safe. Positivity and attention to detail are a must. If you are a team player with a passion for problem solving, we want to hear from you.

In this role you will:

    • Protect our ecosystem, prevent fraudulent activity, enforce our TOS, and help improve the Tinder experience
    • Review and investigate reports of potential violations of Tinder’s policies and handle escalated emails
    • Participate in creating and refining Tinder user policies
    • Work closely with the rest of the community team, PR, and Legal
    • PLEASE NOTE: this position requires a full work day on the weekend, in exchange for a day off during the week

We're looking for:

    • Minimum of 1+ years in a similar role
    • Basic knowledge of Zendesk
    • Ability to understand and summarize complex cases quickly
    • Superior analytical skills and excellent judgement
    • Ability to multitask, keep up with large volumes of emails in a fast-paced environment
    • Superior time management and prioritization skills
    • Quick learnerTeam player
    • Tech savvy
    • Extreme attention to details
    • Passion for helping people
    • Ability to use critical thinking and logic to isolate and resolve issues
    • Bachelor degree or equivalent experience in lieu
As part of our team, you’ll enjoy:

• Working on a product that has an immediate impact on people’s lives all around the world
• Collaborating with a team of creative, fun and driven colleagues 
• Comprehensive health coverage, competitive salary, 401(k) employer match
• Other perks and wellness benefits like a fitness membership subsidy, paid concierge medical membership, pet insurance offerings, and a commuter subsidy  
• Access to mental health resources
• Fertility preservation benefits
• No Meeting Wednesdays, an annual Learning + Development stipend, and access to a wide range of product and service discounts through Perkspot
• Charitable donations match up to $15,000 annually 
• Monthly and weekly interactive virtual events including Book Club, trivia with prizes and yoga workouts
• The opportunity to join six active Employee Resource Groups (ERGs)

At Tinder, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our product, and our community. We strive to make our workplace an inclusive and diverse environment, giving people from all walks of life the opportunity to have a voice. We champion and encourage those who bring different perspectives, ideas, and creativity to join our team  dedicated to bringing people together across the globe. Tinder is proud to be an equal opportunity workplace where we welcome all people regardless of sex, gender identity, race, ethnicity, disability, or other lived experience.