VP of Trust, Safety, and Support
New York, New York, US /
Hinge – Product /
Full-time
/ Hybrid
Hinge is looking for an experienced leader to drive the mission, vision and overall strategy for Trust, Safety & Support. Reporting to our Chief Product Officer, you will play an integral role in defining how we keep our users safe as they date online.
In this role, you will lead and grow multiple Product, Integrity, and Customer Experience teams focused on user safety, bad actors/algorithms, and safety and support tooling by managing department directors, and partnering closely with Product and Executive Leadership. We are looking for someone with exceptional creative and analytical skills, and a passion for solving some of the most complex and important problems related to user safety and bad actor detection.
Responsibilities:
- Coach, manage, and build a team of high-performing trust & safety leaders and product managers.
- Drive the vision and strategy for Hinge’s Trust & Safety Product, Integrity, and Customer Experience teams.
- Partner closely with cross functional leaders including, but not limited to, Design, Research, Engineering, Data, Marketing, and Brand to build and deliver world-class products and programs.
- Partner with Match Group Global Safety Operations & Policy to ensure Integrity systems reflect and enforce Community policy and guidelines and that critical issues are correctly escalated.
- Clearly communicate roadmaps, priorities, experiments and decisions across the organization.
- Define and advance metrics used to inform the success of products, programs and features shipped.
- Embody and uphold Hinge’s principles and mission, driving enthusiasm and passion for the company’s culture and core values across the organization.
What We’re Looking For:
- Experience leading and owning Trust & Safety programs and products, driving strategy, roadmap, metrics and execution.
- Experience building, managing, and developing a team of high-performing directors, managers and individual contributors.
- Demonstrated track record of impactful feature delivery with the ability to lead and influence teams.
- Portfolio-oriented product approach for balancing bold, high-upside bets and quick wins/enhancements to current systems.
- Highly technical and capable of wading into the details, but can also drive from 30,000-foot view.
- Deep customer empathy.
- Ability to juggle dozens of projects, big and small, while driving relentless product execution.
- Excellent executive presence and resilience to embrace a deep level of engagement from senior leadership, including the CEO, CPO, CFO and CTO.
- Highly energetic and proactive with strong leadership and communication skills.
- Collaborative team player with the ability to communicate effectively, persuade others and influence outcomes
The salary range for this position is $310,000 - $372,000. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in New York City. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
Our Company:
Hinge is the dating app designed to be deleted. In today’s digital world, singles are so focused on sending likes and looking through profiles that they’re not actually building meaningful connections and finding relationships. Hinge is on a mission to change that by designing the most effective app experience. On Hinge, there are no rules, timers, or games. Instead, you’ll have unique conversations over the text, photos, and audio you’ve shared on your profile. And it’s resonating with daters. Currently we’re setting up a date every three seconds.
Our Culture:
- Authenticity: Share your genuine thoughts and opinions directly.
- Courage: Invite and deeply consider challenges and criticism.
- Empathy: Be empathetic, communitarian and trustworthy.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
