Concierge Specialist

Oakland
Sales
Full-time
Mayvenn is changing the future of the beauty industry by bundling hair and service for one low price. We’re not only providing the best products, we’re now including an install by a professional hairstylist with every hair purchase. Our goal is simple - to change the entire salon experience from start to finish and make top-quality beauty services accessible to all.

Our Concierge Specialist will closely assist customers throughout the entire process; they’re an integral part of customers’ journeys and will provide support from the point of hair purchase to post-install check-ins. We’re providing the highest level of customer service to both our customers and stylists to ensure a stress free, happy experience.

Responsibilities

    • Claim and process orders everyday; introduce yourself to both the customers and stylists and begin booking process
    • Establish rapport with customers and stylists on a 1-on-1 basis to lock in appointment details and communicate details to both parties
    • Locate certified stylists per request of the customers
    • Successfully confirm booking with both the customers and stylists
    • Connect customers with their servicing stylists in a group chat and monitor conversations, reply in a timely fashion to all questions and concerns
    • Send appointment reminders to both customers and stylists
    • Check-in with customers after their install appointments to ensure a great experience; handle any issues if it wasn’t a great experience.

Qualifications

    • Strong writing skills, writing sample required
    • Self-starter with project management abilities
    • Willingness to learn and grow - we’re a part of an ever-changing industry and must remain flexible
    • Excellent customer service and strong communication skills
    • Reliable, organized, highly detailed, and efficient
    • Quick learner, goal-oriented and positive attitude
    • Team player with a passion for helping others
    • Attention to detail, great time management skills, and ability to effectively multi-task
    • Working knowledge of Mac, CRM, Microsoft Office.

Benefits

    • A respectful, diverse and supportive company culture
    • Competitive Salary
    • 100% Paid Health
    • Dental & Vision
    • 401k Match
    • Staff Events (onsite/offsite)
    • Commuter Benefits
    • Free coffee and snacks!