Concierge

Mountlake Terrace, WA /
Administrative – Concierge /
Part-time
/ On-site
At MBK Senior Living, we're committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others!
 
Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living–and a whole lot more! When you join the MBK Senior Living team, you'll enjoy:
-Impacting lives and building lasting relationships
-Executing exceptional signature programs in dining, fitness, wellness, and care
-A supportive community team that encourages personal and professional growth and celebrates your
success
-A fun-filled, energetic environment that's centered in hospitality and high-quality service
-Competitive salaries
-Professional development, training, and personal coaching through our Mentor, Buddy, and Executive
Director in Training Programs
-Education loan assistance & scholarships
-Financial and legal services
-Team Member discounts
-Health and Wellness resources
Full-time benefits include:
-Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
-Childcare and eldercare assistance
-Flexible spending accounts

 

If you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals – look no further, apply today!


We are currently seeking a Concierge for our Mountlake Terrace Plaza in Mountlake Terrace, WA.

Pay range $17.00 -$18.50 per hour
 
The responsibilities of the Concierge is to handle a variety of administrative duties, greet visitors, answer phone, relay messages and is often the customers first contact with the community. It is important that the Concierge always provides excellent customer service and
promotes the positive image of the community through dress and behaviors.

Essential Job Duties

    • Arrive to work on time and prepared for your shift 100%
    • Maintain a neat a professional appearance keeping the front entrance, lobby, and reception areas clean and organized 20%
    • Ensuring all people who come in contact with are welcomed warmly to the community by standing to greet and offering any assistance needed 30%
    • Answering telephones within 3 rings, always using a professional and courteous voice followed by the designated script 20%
    • Transferring incoming calls or take and deliver appropriate messages 20%
    • Monitor all visitor, requesting them to sign in and out of the logbook, reporting and suspicious persons or activity immediately to the supervisor 20%
    • Sort and distribute incoming mail 5%
    • Accept and report resident’s special requests 5%
    • Maintain communities lost and found 5%
    • Order and replenish administrative supplies as necessary 5%
    • Follow all safety standards when operating office equipment 100%
    • Support department heads and Executive Directors in administrative functions 100%
    • Maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals 20%
    • Display a positive and professional image through actions and dress in accordance with the MBK Principles and Core values 100%
    • Encourage teamwork through open communication with team members. 100%
    • Perform other duties as consistent with the position and assigned by the front desk supervisor and/or executive director 20%

Requirements

    • High school diploma or GED
    • Age over 18 years
    • Background clearance as required by government regulations
    • Negative TB test results
    • Excellent communication skills including the ability to speak, write and read English
    • Ability to operate computer, necessary software programs ( word, email, excel), scanners, copiers, and fax machines
    • Ability to be professional at all times with other team members, residents, family members, and visitors
    • Follow all grooming and dress standards to present the best image

Physical Demands

    • Must be able to lift 25 pounds
    • Must be able to move intermittently throughout day and throughout community
    • Must be able to push a resident safely in their wheelchairs
Inspiring people, creating experiences, and supporting goals are just a few ways MBK Senior Living creates a positive work environment. It's how we support our team members, serve our residents, and achieve our pursuit – to be the senior living provider of choice in each market we serve.
 
MBK Senior Living has pursued this goal for more than 30 years. Currently, the company owns and operates 35 Independent Living, Assisted Living, and Memory Care services in senior living communities throughout the Western United States. We’re proud to have been ranked among the Top 50 "Best Workplaces in Aging Services" by Fortune magazine and certified as a “Great Place to Work” by the Great Place to Work Institute since 2017. 
 
Mandated Vaccine Information:
 
Due to the nature of the company’s circumstances and business, MBK is mandating the Covid Vaccine for all employees unless team members have a religious or medical accommodation
 
 
HIPAA Disclosure:
 
All Team Members prior to commencing employment and once employed must not be considered an “Excluded Party” as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates’ professional license.