Quality Assurance Analyst – Fare System Implementation

Boston, MA /
Fare Transformation – Fare Transformation PMO /
Full time
At the Customer Technology Department (CTD), our mission is to apply modern principles of research, design, and technology to make our transit system easy for all riders to use. Effective and equitable public transit is essential to the social, economic, and environmental progress of Greater Boston.
The MBTA Customer Technology team is working to transform how people get around the Boston area.
We are a team of designers, engineers, product and content specialists charged with bringing novel ideas, modern standards and a user-centered approach to technology at the T. As the MBTA works to reinvent itself, we have a rare opportunity to craft the future of transportation for Boston and communities all around Eastern Massachusetts, as well as pioneer innovations for other transit agencies around the country.
Do you want to improve the daily transportation experience for 4.7 million people in the Boston region? Ready for the challenge? Then read on.

About the MBTA and the Fare Transformation Project

The Massachusetts Bay Transportation Authority is America’s fifth largest transit system offering multi-modal transportation services to 175 member cities and towns and 4.7 million residents across a 3,200 square mile area. It is a public authority and political subdivision of the Commonwealth. The MBTA operates heavy rail, light rail, commuter rail, bus, and commuter boat services.

The MBTA is undertaking the Fare Transformation program, which is making significant strategic investments in MBTA fare systems and processes to reliably and flexibly collect fares, improve policy flexibility, and speed transit service. The program is now in active development, with its first phase of improvements complete and the second underway. As it is rolled out, the project will provide lasting benefits to riders and the MBTA. More policy flexibility and regional mobility integration options will provide new revenue and partnership opportunities to the MBTA and new fare product options to riders and institutional customers. The future system will provide the MBTA the policy ‘levers’ to prioritize revenue, ridership, or equity goals over time. Increased payment convenience and improved bus service speeds (by enabling all-door boarding) will reduce barriers to ridership and expand mobility. New fare media and tools will make fare inspection faster and more consistent across transit modes and payment methods. 

Note: This position will be assigned to the Fare Transformation project specifically. This is a project-specific position and is limited to the term of that project's implementation. Employment beyond the Fare Transformation project implementation and/or reassignment onto other transformation projects is left to the discretion of the MBTA. 

About the Position

The Quality Assurance Analyst – Fare System Implementation will support the delivery of the hardware and software components of the AFC 2.0 System including the fare collection devices, payments technology, website and mobile app, customer support software, retail solution, APIs, integrations with other internal and external systems, tap processing and information security. 

Primary Responsibilities

    • Report to the Senior Manager of Quality Assurance for Fare Transformation.
    • Rapidly learn about the system and its 7,000+ technical requirements, through independent study of project documents, and interaction with project team members.
    • Verify and track Systems Integrator’s to compliance with Technical Requirements and design specifications.
    • Conduct detailed reviews of designs developed by the Systems Integrator to verify compliance with Technical Requirements and standards for safety, durability and environment. Track and update the status of dozens of tasks every day, keeping the team informed, removing blocks and advancing to closure within the timeframes required by the project timeline.
    • Review the Systems Integrator’s test plans/reports and witness testing to confirm compliance with Technical Requirements and design specifications.
    • Review and assess documentation provided by the Systems Integrator in order to demonstrate compliance, including certifications and test waivers requests.
    • Review and provide feedback on the monitoring system and the performance tracking system to ensure that the MBTA will have the information it needs to enforce contract KPIs.  

Minimum Requirements

    • Bachelor’s Degree from an accredited institution.
    • Three (3) years of experience in vendor management, technology design/testing/implementation/operation, and/or or quality assurance.
    • Experience with developing, implementing and/or overseeing test plans and test reports.
    • Ability to understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts and technical requirements.
    • Effective organizational, analytical, time management, interpersonal and multi-tasking skills.
    • Experience using online collaboration and tracking tools (e.g. Slack, Asana, Basecamp, Jira, etc.)
    • The ability to work effectively with a diverse workforce.


    • Master’s Degree in from an accredited institution.
    • Experience working in transit, with or in a government agency, or similar environment.
    • Experience with design/implementation/operation of a transit system technology, with a specific understanding of technology placed in public environments or outdoor areas, such as fare collection systems, vending machines, parking payment systems, toll collection systems, fire alarms, elevators, or customer assistance kiosks.
    • Strong knowledge of software QA methodologies, tools and processes.
    • Experience with software testing, including front-end, back-end and integrations.
    • Experience with analyzing complex technical requirements and using them to interact with development teams. 
    • Experience working with the output of a development team who you do not directly supervise and cannot directly control.
    • Experience with quality assurance for highly specialized devices/hardware.
    • Experience with performance and/or security testing.
    • Experience with defining, writing and enforcing technical requirements.  


    • Two (2) additional years of relevant experience may be substituted for Bachelor’s degree. 
Diversity, Equity, and Inclusion:

CTD is dedicated to creating a diverse and inclusive environment—it’s essential to the work we do. In order to effectively partner with MBTA departments and do our best work for riders, our team must reflect the wide variety of people who use the MBTA’s services. We welcome people with different strengths, experiences, and backgrounds who share a passion for improving people's lives. Our team is deeply committed to diversity, inclusion, and continual learning. We strive to foster an environment where each individual is valued, feels a sense of belonging, and is welcomed to bring their best self to work.

Here at CTD, we provide equal opportunity for all employees and applicants. We recruit, hire, train, promote, compensate, and manage all personnel without regard to race, color, national origin, cultural identification or expression, socioeconomic background, religion, gender, gender identity or expression, sexual orientation, family status, marital status, learning style, neurodiversity, genetics, disability, age, veteran status, or any other non-merit based or legally protected grounds. 

Research has shown that women and people of color are less likely to apply for roles unless they believe they meet all qualifications. We strongly encourage candidates from marginalized groups to apply, even if you don't believe you meet every one of the job qualifications listed. We’re committed to maximizing the diversity of our team and want to hear from anyone who is passionate about our efforts and interested in supporting our work for riders.