Project Manager - Glides

Boston, MA /
Customer Technology – Project /
At the Customer Technology Department (CTD), our mission is to apply modern principles of research, design, and technology to make our transit system easy for all riders to use. Effective and equitable public transit is essential to the social, economic, and environmental progress of Greater Boston.
The MBTA Customer Technology team is working to transform how people get around the Boston area.
We are a team of designers, engineers, product and content specialists charged with bringing novel ideas, modern standards and a user-centered approach to technology at the T. As the MBTA works to reinvent itself, we have a rare opportunity to craft the future of transportation for Boston and communities all around Eastern Massachusetts, as well as pioneer innovations for other transit agencies around the country.
Do you want to improve the daily transportation experience for 4.7 million people in the Boston region? Ready for the challenge? Then read on.

The MBTA is improving and expanding Glides, the mobile app that our field staff use to monitor and manage Green Line and Mattapan trolley service. This next version of Glides will digitize the way we manage vehicle assignments, which will help us deliver better real-time information to riders -- “When is this train departing from Riverside?” -- and empower our staff in their work to deliver safe and reliable light rail service. We are also investigating ways to invest in our foundational light rail tracking technology to further improve light rail safety and reliability.  

About this position:

    • As a Project Manager on CTD's Glides team, you will partner with the Glides Product Manager to deliver the app, and be the primary lead for non-Glides light rail tracking improvements. You will help bridge our in-house software product team, management in MBTA Operations, our hardware partners, and our users across the MBTA system. You will help coordinate the transition from paper-based processes to new digital tools that we are designing with constant iteration and feedback from users. One day you may be at a subway station testing new features with light rail inspectors, and the next day meeting with our IT department to coordinate the purchasing and deployment of smartphones for our users.  

Principal duties and responsibilities:

    • Create a project plan foradoption and support of new app features and related hardware. Coordinate with the Product Manager to ensure we are working on the right activities to keep the project on schedule. 
    • Lead and implement change management activities so that users are able to easily transition from legacy systems to new, digitized tools.  
    • Identify and coordinate training and documentation activities to support our users. 
    • Proactively build relationships with MBTA and non-MBTA stakeholders. With Product, keep stakeholders up to speed on project status & timeline.  
    • Coordinate directly with vendors and other MBTA departments to clear obstacles to delivering value to users. 
    • Create and implement sustainable processes for ongoing support of Glides in coordination with partner departments such as Light Rail Operations and IT. 
    • Work with the product team and stakeholders to define and monitor project metrics.   
    • Communicate clearly via email and in 1:1 and group meetings, lead effective meetings and deliver large presentations with minimal help.  

This job requires:

    • Technical familiarity: We don’t expect you to be a software engineer or transportation planner (although you’ll work with these folks!). But you should have a general understanding of the software, hardware, and human practices that enable people to use technology effectively, and a strong desire to learn about transit data, operations, and technology. 
    • Communication: Implementing new technology requires clear and empathetic communication with users, stakeholders, colleagues in CTD, other MBTA departments, and vendors. You should be familiar with plain language best practices and passionate about promoting a more equitable digital experience. 
    • Attention to detail:This position requires someone who is comfortable combing through data,rethinking processes, and proposing path(s) forward to make sure that we are holding vendors/partners accountable to serve all of our users in the best way we can. 

What we're looking for:

    • Although we're mostly interested in your ability to do the work, here are some guidelines on the capabilities and experience we think might be most suited for this role. Please keep in mind that the experience guidelines are advisory and not required. 

    • Approximately 2-5 years of professional experience as an analyst, project coordinator, project manager, or in an operations support role 
    • Experience managing projects that involve a combination of software, hardware, and physical infrastructure (e.g., construction, engineering, etc.) is preferred 
    • Experience using online collaboration tools (e.g., Slack, Asana, Miro, Microsoft Office Suite, etc.) 
    • Excellent oral and written communication skills, and the ability to communicate in different ways for different audiences 
    • Exceptional attention to detail 
    • Critical thinking and curiosity about new ideas and approaches 
    • Familiarity with the MBTA transit system as a rider 
    • Familiarity with, or experience in, the communities served by the MBTA 
    • Nice-to-have: Experience working in the transportation industry, the public sector, or on technology projects. 

Minimum education:

    • Formal education in project management, city planning, computer science, construction, engineering, economics, data science, public administration, or a related field. (This could be a college degree, a bootcamp, a certificate program, or something else entirely.) 


    • This role is hybrid. While most activities can be accomplished remotely, a component of this role requires an in-person element.  
    • Unfortunately, we are unable to hire candidates who would perform their work in Washington DC, Connecticut, New Mexico, Pennsylvania, South Dakota, Washington, West Virginia, and Puerto Rico.

Pay rate range is $64 - $83 per hour (W-2), up to 1880 hours per year.

This is a full-time hourly position within the Customer Technology Department at the MBTA. We work with payroll vendors that offer benefits such as pre-taxed health insurance, 401k options, and paid sick time.


It is the policy of the Commonwealth that all executive department employees shall be required to demonstrate they have received COVID-19 vaccination and maintain full COVID-19 vaccination as a condition of continuing employment. Read the executive order and press release.

Diversity, Equity, and Inclusion:

CTD is dedicated to creating a diverse and inclusive environment—it’s essential to the work we do. In order to effectively partner with MBTA departments and do our best work for riders, our team must reflect the wide variety of people who use the MBTA’s services. We welcome people with different strengths, experiences, and backgrounds who share a passion for improving people's lives. Our team is deeply committed to diversity, inclusion, and continual learning. We strive to foster an environment where each individual is valued, feels a sense of belonging, and is welcomed to bring their best self to work.

Here at CTD, we provide equal opportunity for all employees and applicants. We recruit, hire, train, promote, compensate, and manage all personnel without regard to race, color, national origin, cultural identification or expression, socioeconomic background, religion, gender, gender identity or expression, sexual orientation, family status, marital status, learning style, neurodiversity, genetics, disability, age, veteran status, or any other non-merit based or legally protected grounds. 

Research has shown that women and people of color are less likely to apply for roles unless they believe they meet all qualifications. We strongly encourage candidates from marginalized groups to apply, even if you don't believe you meet every one of the job qualifications listed. We’re committed to maximizing the diversity of our team and want to hear from anyone who is passionate about our efforts and interested in supporting our work for riders.