Director of Budget and Operations

Boston, MA /
Customer Technology – Administration /
At the Customer Technology Department (CTD), our mission is to apply modern principles of research, design, and technology to make our transit system easy for all riders to use. Effective and equitable public transit is essential to the social, economic, and environmental progress of Greater Boston.
The MBTA Customer Technology team is working to transform how people get around the Boston area.
We are a team of designers, engineers, product and content specialists charged with bringing novel ideas, modern standards and a user-centered approach to technology at the T. As the MBTA works to reinvent itself, we have a rare opportunity to craft the future of transportation for Boston and communities all around Eastern Massachusetts, as well as pioneer innovations for other transit agencies around the country.
Do you want to improve the daily transportation experience for 4.7 million people in the Boston region? Ready for the challenge? Then read on.

The Director of Customer Technology Administration oversees the internal operations team that keeps the entire Customer Technology Department (CTD) ticking and delivering high-quality technology to our riders.  
This person works with CTD’s Program Directors to establish an overall strategy for the department’s capital and operating budgets (e.g., positions and initiatives to prioritize and appropriate funding sources to pursue), andis responsible establishing and executing tactics for implementing that budget (e.g., procedures for tracking spending, managing staff assignments, and tracking/expediting procurements).With the support of the Program Manager for Administration, this role also oversees other internal processes such as procurement, people operations, and policies in coordination with the relevant MBTA department.  
CTD is the foremost digital team among American transit agencies and this position is an opportunity to help to grow and spread this successful organizational model.  

Principal duties and responsibilities:

    • Oversee coordination and execution of CTD’s budget, including the creation of the annual operating budget, monitoring of capital accounts, and successful implementation of procurements.  
    • Work with the Chief Digital Office and Program Directors to set the strategy for CTD’s operating and capital budgets, including assignment of staff to funding sources and prioritizing various demands on available funding resources.  
    • Monitor technology vendor contracts and work with our budget staff to ensure we are renewing/paying/terminating/rebidding contracts on an appropriate timeline.  
    • Work with the relevant Program Director and MBTA Procurement to manage and onboard vendors according to industry and Authority best practices. 
    • Establish and manage policy for other administrative and departmental operations activities and assign admin team staff members to execute and create processes around that policy. Areas include: 

    • Hiring, on-boarding, off-boarding 
    • Documentation of CTD policies and procedures 
    • Relations with contracting vendors 
    • Equipment and software provisioning 
    • Office space 

    • Supervise a small team of talented budget coordinators and project managers who will assist in CTD’s financial and administrative operations.  
    • Establish best practices for Program Directors and other staff to follow in making capital funding requests and other budget management responsibilities.  
    • Represent CTD and build working relationships with MBTA Capital Delivery, Procurement, Information Technology, the Chief Financial Officer, and other budget and administrative stakeholders within the Authority.  
    • Proactively identify administrative or budget risks and work with the Chief Digital Officer, Program Lead, or other staff to resolve them.  

Work experience guidelines:

    • Although we're mostly interested in your ability to do the work, here are some guidelines on the capabilities and experience we think might be most suited for this role. Please keep in mind that the experience guidelines are advisory, and not required. 

    • Approximately 4 – 6 years working as a lead budget manager, project manager, or other senior administrative role in a public sector agency or a large company.  
    • Approximately 2 years of experience managing personnel, either directly as a supervisor or indirectly as a project manager or similar role  
    • Experience on an entrepreneurial team, whether a private sector company or an internal services team within a government (e.g., 18f in the U.S. federal government)   
    • Demonstrated ability to oversee large budgets from a variety of funding sources (e.g., state/federal grants, ongoing operations funding, partnership fees) 
    • Effective organizational, time management, interpersonal and multi-tasking skills    
    • Excellent customer service skills, with a proven ability to build trusted relationships with clients, internal business customers, or external customers (e.g., riders).   
    • Excellent communication and presentation skills with ability to influence people at all levels of the organization, both vertically and horizontally, as well as outside the organization  
    • A realistic sense of urgency grounded in data and long-term sustainable practices Experience using modern collaboration technologies for task management (we use Asana), document collaboration (we use Office 365), whiteboarding (we use Miro), and team chat (we use Slack primarily and also Microsoft Teams in limited circumstances).   

Minimum Education:

    • Formal education in Public Administration, Data Science, Business, Urban Planning, Organizational Strategy, or another field where you can make a case for the relevance. (This could be a college degree, a bootcamp, a certificate program, or something else entirely.) 


    • This role will be a hybrid model.

Pay rate range is $93 - $106 per hour (W-2), up to 1880 hours per year.

This is a full-time hourly position within the Customer Technology Department at the MBTA. We work with payroll vendors that offer benefits such as pre-taxed health insurance, 401k options, and paid sick time.


It is the policy of the Commonwealth that all executive department employees shall be required to demonstrate they have received COVID-19 vaccination and maintain full COVID-19 vaccination as a condition of continuing employment. Read the executive order and press release.

Diversity, Equity, and Inclusion:

CTD is dedicated to creating a diverse and inclusive environment—it’s essential to the work we do. In order to effectively partner with MBTA departments and do our best work for riders, our team must reflect the wide variety of people who use the MBTA’s services. We welcome people with different strengths, experiences, and backgrounds who share a passion for improving people's lives. Our team is deeply committed to diversity, inclusion, and continual learning. We strive to foster an environment where each individual is valued, feels a sense of belonging, and is welcomed to bring their best self to work.

Here at CTD, we provide equal opportunity for all employees and applicants. We recruit, hire, train, promote, compensate, and manage all personnel without regard to race, color, national origin, cultural identification or expression, socioeconomic background, religion, gender, gender identity or expression, sexual orientation, family status, marital status, learning style, neurodiversity, genetics, disability, age, veteran status, or any other non-merit based or legally protected grounds. 

Research has shown that women and people of color are less likely to apply for roles unless they believe they meet all qualifications. We strongly encourage candidates from marginalized groups to apply, even if you don't believe you meet every one of the job qualifications listed. We’re committed to maximizing the diversity of our team and want to hear from anyone who is passionate about our efforts and interested in supporting our work for riders.