Sr. Director of Product Management

Boston, MA

Technology Innovation – Product /

Full time /

Hybrid

The MBTA’s Technology Innovation Department’s (TID) Senior Director of Product Management directs the product development, planning, and tracking, so that it produces the best results for our riders and operations staff. The Senior Director of Product Management is responsible for how the TID builds custom software: product operations, process, and mindset.

The Senior Director of Product Management articulates a vision for how TID practices the craft of product development. This role establishes processes for every stage of the product development lifecycle, coaching product managers to ensure that their products have clear goals, meaningful metrics, up-to-date roadmaps, and helpful frameworks for decision-making and prioritization. The Senior Director of Product Management ensures that product managers are following Agile best practices in working within cross-functional teams, communicate with the Chief Digital Officer (CDO) and the individual product managers, and across to Program and Functional Leads to ensure buy-in of overall vision, ideas, frameworks, and processes.

Duties and responsibilities:

As a member of TID’s leadership team, the Senior Director of Product Management works with the departments functional Senior Directors of UX Research and Design, and Software Engineering, and programmatic Senior Directors of Fares Technology, Transit Technology, and Rider Tools programs to establish cross-program standards for product management and direct teams to implement that vision.

Departmental Product Management Leadership

Collaborate across program teams:

Fares Technology to collect rider fares across all modes;
Transit Technology communicates digital schedules, vehicle locations and arrival predictions through service management tools;
Rider Tools provides Transit Technology information in real-time to riders across the system on screens and through public address elements, on the website, and through the MBTA mobile application, MBTA Go.

Collaborate with Senior Directors of functional areas to support teams in adhering to cross-functional standards of project, product management, and design standard implementation in engineering:

UX Research and Design advocates for human-centered design technological solutions, champions equitable and inclusive research and design practices to peer leaders and to external partners, fosters, spreads, and operationalizes design, research, and content strategy best practices;
Software Engineering builds—and, occasionally, buys—custom software: software engineering operations, process, standards and rituals.
Work with Program Leads to establish cross-program objectives, such as how we measure progress, establish project prioritization criteria, and groom new project ideas/proposals
Manage backlog of new project and product ideas/proposals

People and Product Management

Hold TID and its product teams to excellence in execution quality. Help teams troubleshoot project, personnel, or stakeholder issues and, where challenges are identified, turn them into opportunities for continuous improvement.
Manage product managers by removing blockers, performing general administration and management, and resolving questions about the product discipline.
Standardize how specific product tasks (e.g., feature specs, roadmaps, design exploration tickets, etc.) are done across product teams.
Direct the hiring of TID product managers (i.e., be the hiring manager for all open roles and continually improve the processes for outreach, interviewing, etc.).
Align product staff with the right skills, skill levels, and bandwidth to program areas that will meet the program’s vision, timeline, and budget.

Push TID to be Better

Be a committed, vocal, collaborative member of TID Leads and push for TID to do better in any/all dimensions of its work.
As a member of TID’s leadership team, this role is responsible for leading, practicing and upholding TID’s working agreements, which are essential to the department’s success.
Perform all other duties and projects that may be assigned.
Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department or location-specific functions.

Supervision

Direct supervision of ten (10) or more Product Managers.

Minimum requirements and Qualifications:

Bachelor’s degree from an accredited institution.
Ten (10) years of experience managing a portfolio of multiple hardware and software products.
Seven (7) years of experience managing, supervising, and/or leading agile product development teams.
Experience developing multi-year product strategy.
Experience developing a product roadmap, quarterly road mapping process, and/or standardized product management processes
Effective organizational, analytical, confidentiality, multi-tasking and time management skills
Executive level communication skills

Substitutions Include

A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement.
An associate degree from an accredited institution and additional three (3) years of directly related experience substitutes for the bachelor's degree requirement.
A master's degree in a related subject may substitute for two (2) years of general experience.
A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.

Preferred experience and skills:

Experience with product management in an agile environment.
Experience in public sector, government, transit agency.

Job Conditions:

Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
Ability to provide internal and external customers with courteous and professional experiences.
Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including a physical examination and drug and alcohol screenings.
Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting their positions and throughout the duration of their program.

Disclaimers and Definitions:

General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. Recruitment team does not have access to existing employee data / history.
Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA, but a valid work authorization and U.S. Social Security Number are required prior to starting work. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.
Intern / Co-Op / Fellow Benefits: Employees taking part in an internship, co-op, or fellowship at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on city from which the employee commutes to work, at no cost. However, no additional benefits are currently offered for interns, co-ops, or fellows.

Location:

This role will be hybrid, and we will need this person to be local to MA.

Compensation:

$162,710 - 185,000 annually.

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