Product Designer - Glides

Boston, MA /
Customer Technology – Design /
At the Customer Technology Department (CTD), our mission is to apply modern principles of research, design, and technology to make our transit system easy for all riders to use. Effective and equitable public transit is essential to the social, economic, and environmental progress of Greater Boston.
The MBTA Customer Technology team is working to transform how people get around the Boston area.
We are a team of designers, engineers, product and content specialists charged with bringing novel ideas, modern standards and a user-centered approach to technology at the T. As the MBTA works to reinvent itself, we have a rare opportunity to craft the future of transportation for Boston and communities all around Eastern Massachusetts, as well as pioneer innovations for other transit agencies around the country.
Do you want to improve the daily transportation experience for 4.7 million people in the Boston region? Ready for the challenge? Then read on.

CTD is looking for a Product Designer with a passion for creating great software, user experiences, and visual designs. You will work on a dedicated, cross-functional team to design internal tools in collaboration with our Operations and Safety teams: the people who literally keep the MBTA running safely and on time. You will help solve problems such as alerting operators to unsafe conditions, capturing and presenting mission critical data, and presenting algorithmic recommendations for service changes in a clear and humane way. 
You will not only get to know your users’ current processes, needs, and pain points, but you also will get to know them as colleagues and experts who play a critical role in the transit system. Along the way you will learn about the nuances and complexities of the MBTA. And – through design – play a part in improving safety, efficiency, and quality of life for critical MBTA personnel. 
As a Product Designer with CTD, you will focus on translating user experience research and business requirements into organized, thoughtful, and delightful software experiences. You will mold complex processes into clear user experience flows. You will distill complex data into navigable and understandable user interfaces. You will design obvious and meaningful interactions that scale across multiple screen sizes –  including mobile, tablet, and desktop –  and input types. You will work with team members and users to test designs, synthesize results, and iterate regularly. 
You will be part of the Product Design, Research, and Content Strategy team – a cross-functional group reporting to the Director of Product Design. This group supports one another with brainstorms, work reviews, and ongoing promotion of best practices and emerging methodologies. 

Day to day, you will:

    • Work with the product management and engineering lead in an agile environment to understand current and near-future needs, plan work, and execute against that plan. 
    • Design user flows that become the foundation for user experiences and solutions. 
    • Design reusable components that can scale across systems, touch points, and screen sizes; work closely with engineering to discuss best practices, negotiate tradeoffs, and ensure consistency between design and code. 
    • Create interactive prototypes that express key ideas and allow you to test with end users, partners, and key stakeholders. 
    • Assist in end-user facing research, including organizing, participating in, and synthesizing feedback. 
    • Present your work to internal and external partners, providing the thinking and evidence behind key decisions. 
    • Participate in Design, Research, and Content team activities, including operations meetings, knowledge shares, and work reviews. 

What you can expect from your first 90 days at CTD:

    • Dive into the MBTA system: We certainly don’t expect team members joining CTD to understand the operational details of the MBTA. From Day 1, you will begin learning the details of how the MBTA’s network of vehicles moves a million people around Greater Boston every day.  

    • Dive into Glides: In particular, you will get to know the Green Line at the MBTA in support of your work on Glides. Glides is an internal tool, designed and developed by CTD, that delivers critical train location information to our Green Line operations colleagues. You’ll tour Green Line facilities, meet the people who use Glides, review our existing body of research and low-fidelity prototypes, and ask many questions.  

We want to hear from you if:

    • You are empathetic: You think about end users constantly and are always looking for ways to understand their lived experience. 

    • You are a systems-oriented Designer with a passion for interfaces and visual design. You are someone who sweats the details in each interface and each design. You are also someone who values coherent and reusable systems. You love your craft, but you do not love reinventing the wheel with each challenge. 

    • You are comfortable with complexity: The MBTA is a complex, 120-year old transit agency with a huge number of moving parts. To design the right solutions, our team needs to understand the complexities of running transit services, the business operations of the MBTA, and how riders and staff interact with the system. 

    • You believe in collaboration across disciplines. CTD teams are generally interdisciplinary, so you’re able to work closely with Product Management, Engineering, data specialists, and Content in an agile environment. As a Designer, you’ll help communicate design and content intent to your team members to ensure rider-facing information is rendered consistently. 

    • You are communicative: CTD is an interdisciplinary team sitting within a large public agency. You’re able to take design prototypes, feature ideas, research & testing results, and other design outputs, and communicate them to internal stakeholders clearly and effectively.  

Work experience guidelines:

    • Although we’re mostly interested in your ability to do the work listed above as demonstrated in your portfolio, here are some guidelines on the capabilities and experience we think might be most suited for this role. Please keep in mind that these are advisory, and not required. 

    • 3-5 years of professional experience in user experience, interface design, visual design, interaction design, or a related field. 
    • Proficiency in industry standard design tools like Sketch, Figma, or Adobe Creative Suite. 
    • Experience working in an agile development environment. 
    • Experience using online collaboration tools (e.g. Slack, Asana, etc.) 
    • Working familiarity with HTML and CSS. 
    • Solid understanding of accessible design principles for the web and for physical spaces. 
    • Familiarity with the MBTA transit system as a rider. 
    • Formal education in design, usability, fine art, writing, or a related field (This could be a college degree, a bootcamp, a certificate program, or something else entirely).  
This is a full-time hourly position within the Customer Technology Department at the MBTA. We work with payroll vendors that offer benefits such as pre-taxed health insurance, 401k options, and paid sick time. After at least one year on the job, there may be an opportunity to become a salaried employee with the MBTA.

Pay rate range - $42 - $55/hr

It is the policy of the Commonwealth that all executive department employees shall be required to demonstrate they have received COVID-19 vaccination and maintain full COVID-19 vaccination as a condition of continuing employment.” Read the executive order and press release.

Diversity, Equity, and Inclusion

CTD is dedicated to creating a diverse and inclusive environment—it’s essential to the work we do. In order to effectively partner with MBTA departments and do our best work for riders, our team must reflect the wide variety of people who use the MBTA’s services. We welcome people with different strengths, experiences, and backgrounds who share a passion for improving people's lives. Our team is deeply committed to diversity, inclusion, and continual learning. We strive to foster an environment where each individual is valued, feels a sense of belonging, and is welcomed to bring their best self to work.

Here at CTD, we provide equal opportunity for all employees and applicants. We recruit, hire, train, promote, compensate, and manage all personnel without regard to race, color, national origin, cultural identification or expression, socioeconomic background, religion, gender, gender identity or expression, sexual orientation, family status, marital status, learning style, neurodiversity, genetics, disability, age, veteran status, or any other non-merit based or legally protected grounds. 

Research has shown that women and people of color are less likely to apply for roles unless they believe they meet all qualifications. We strongly encourage candidates from marginalized groups to apply, even if you don't believe you meet every one of the job qualifications listed. We’re committed to maximizing the diversity of our team and want to hear from anyone who is passionate about our efforts and interested in supporting our work for riders.