Project Manager - Screens

Boston, MA /
Customer Technology – Project /
At the Customer Technology Department (CTD), our mission is to apply modern principles of research, design, and technology to make our transit system easy for all riders to use. Effective and equitable public transit is essential to the social, economic, and environmental progress of Greater Boston.
The MBTA Customer Technology team is working to transform how people get around the Boston area.
We are a team of designers, engineers, product and content specialists charged with bringing novel ideas, modern standards and a user-centered approach to technology at the T. As the MBTA works to reinvent itself, we have a rare opportunity to craft the future of transportation for Boston and communities all around Eastern Massachusetts, as well as pioneer innovations for other transit agencies around the country.
Do you want to improve the daily transportation experience for 4.7 million people in the Boston region? Ready for the challenge? Then read on.

The MBTA is in the middle of a major expansion of digital signage—solar-powered electronic ink (E Ink) signs at bus stops and Green Line surface stops, screens in station lobbies dedicated to real-time information, and more. This is how we’re making more types of real-time information available to more riders in more places—a key part of our strategic plan to improve the experience of riding the T. We’re looking for a project manager to own our installations of digital signage across the MBTA network. 

As a Project Manager on Customer Technology’s Screens team, you will be the bridge between in-house product teams (who build the software to power audio & visual information on our screens), partner departments that help us put things in the ground, and external hardware, software, and maintenance vendors. One day you might be mapping pedestrian flows at a stop or station, and the next you might be writing a product spec, presenting to internal stakeholders, or supervising construction activity. 

Principal duties and responsibilities:

    • Identify optimal screen mounting locations at MBTA bus stops and stations. This will include diagramming and documenting locations across the MBTA system to understand rider flows, train/bus positioning, accessibility considerations, solar coverage, and more. You will take ownership of existing processes and push us to improve how we identify where screens would be most helpful to riders. 

    • Manage relationships with key stakeholders & vendors. This will include managing relationships with MBTA departments sponsoring our work, with all of the departments involved in reviewing & approving changes to stops or stations, with municipal partners, and being CTD’s point-of-contact for construction teams of engineers and electricians. 

    • Work with MBTA construction teams to plan, schedule, & execute installations. This will include mocking-up low-fidelity construction drawings or reviewing/approving formal ones; managing construction and material delivery schedules; and being CTD’s representative during screen installation activities. 

    • Lead procurements of new hardware. This will include performing industry or peer research, writing procurement documents, and partnering with our Procurement Department to select new vendors. 

This job requires:

    • Communication: our digital signage program is deeply cross-functional, and requires us to communicate with everyday riders, software teams within CTD, several MBTA departments, engineers, electricians, and vendors. Successfully interfacing with all of these groups requires the ability to communicate concisely and effectively. 

    • Attention to detail: this position will require someone with a relentless attention to detail, to map the details of a stop or station, manage feedback from a variety of stakeholders, and keep construction projects on track. 

    • Proactivity & a desire to learn: we're solving new problems in public transit and in transit technology, ones for which there is no playbook. This position requires someone who’s curious, creative, and excited to dive into new areas of work. 

What we're looking for:

    • Although we're mostly interested in your ability to do the work, here are some guidelines on the capabilities and experience we think might be most suited for this role. Please keep in mind that the experience guidelines are advisory, and not required. 

    • Approximately 2-4 years of professional experience in project management 
    • Experience managing projects that involve a combination of software, hardware, and physical infrastructure (e.g., construction, engineering, etc.) is preferred 
    • Experience managing projects that involve both public and private parties is preferred 
    • Experience using online collaboration tools (e.g., Slack, Asana, Microsoft Office Suite, etc.) 
    • Excellent oral and written communication skills, and the ability to translate both for different audiences 
    • Ability to solve problems nimbly and creatively 
    • Familiarity with the MBTA system as a rider 
    • Familiarity with, or experience in, the communities served by the MBTA 
    • Preferred: experience with projects that involve audio/visual hardware, experience managing external vendors, and/or experience with code or database tools 

Minimum Education:

    • Formal education in project management, city planning, computer science, construction, engineering, economics, data science, public administration, or a related field (This could be a college degree, a bootcamp, a certificate program, or something else entirely). 


    • This role is hybrid. While most activities can be accomplished remotely, a component of this role requires an in-person element.  
    • Unfortunately, we are unable to hire candidates who would perform their work in Washington DC, Connecticut, New Mexico, Pennsylvania, South Dakota, Washington, West Virginia, and Puerto Rico.

Pay rate range is $63 - $83 per hour (W-2), up to 1880 hours per year.

This is a full-time hourly position within the Customer Technology Department at the MBTA. We work with payroll vendors that offer benefits such as pre-taxed health insurance, 401k options, and paid sick time.


It is the policy of the Commonwealth that all executive department employees shall be required to demonstrate they have received COVID-19 vaccination and maintain full COVID-19 vaccination as a condition of continuing employment. Read the executive order and press release.

Diversity, Equity, and Inclusion:

CTD is dedicated to creating a diverse and inclusive environment—it’s essential to the work we do. In order to effectively partner with MBTA departments and do our best work for riders, our team must reflect the wide variety of people who use the MBTA’s services. We welcome people with different strengths, experiences, and backgrounds who share a passion for improving people's lives. Our team is deeply committed to diversity, inclusion, and continual learning. We strive to foster an environment where each individual is valued, feels a sense of belonging, and is welcomed to bring their best self to work.

Here at CTD, we provide equal opportunity for all employees and applicants. We recruit, hire, train, promote, compensate, and manage all personnel without regard to race, color, national origin, cultural identification or expression, socioeconomic background, religion, gender, gender identity or expression, sexual orientation, family status, marital status, learning style, neurodiversity, genetics, disability, age, veteran status, or any other non-merit based or legally protected grounds. 

Research has shown that women and people of color are less likely to apply for roles unless they believe they meet all qualifications. We strongly encourage candidates from marginalized groups to apply, even if you don't believe you meet every one of the job qualifications listed. We’re committed to maximizing the diversity of our team and want to hear from anyone who is passionate about our efforts and interested in supporting our work for riders.