Visitor Experience Associate
Chicago, IL
Audience Division – Audience Engagement /
Part-time /
On-site
Thank you for your interest in employment opportunities at the Museum of Contemporary Art. The MCA is an Equal Opportunity Employer. Candidates may be contacted for interviews. However, due to the high level of interest in positions, the MCA contacts only a small percentage of applicants. Please submit your resume as either a PDF or Word document.
We are accepting applications for part-time Visitor Experience Associates to act as the MCA’s ambassadors to the general public and enhance visitor experience by selling admissions, memberships, and tickets, providing information about the MCA in response to a variety of inquiries, assisting with wayfinding, and operating coat check. To be successful in this role, you must be able to:
• Proactively and warmly welcome visitors, offer guidance, invite participation, and provide information and services.
• Actively sell admissions, memberships, and tickets by phone and in-person to all MCA events in a pleasant, yet expedited fashion.
• Answer calls from MCA main line.
• Keep desks and other brochure racks stocked with museum guides and brochures.
• Stay informed of current and upcoming exhibitions, performances, public programs, educational programs, and marketing campaigns.
• Stay informed of museum policies on membership, security, and emergency procedures.
Qualifications, Knowledge, Skills and Abilities
- Exceptional customer service and communication skills
- Ability to remain calm under pressure, use good judgment, and respond effectively to visitor questions and concerns.
- Ability to work well within a team as well as independently.
- Ability to communicate effectively and professionally with a diverse group of people.
- Strong attention to detail and the ability to stay organized and maintain accuracy in data entry and financial transactions.
- Ability to adapt to frequent changes of routine and pace without loss of efficiency or composure.
$18 - $18 an hour
This is a part-time position with a flexible schedule which may include evenings, weekends, and holidays with openings and special events as assigned. Must be available to work 15-29 hours per week, with confirmed Tuesday availability. Ability to perform occasional light lifting, operate computers, printers, and telephones and general mobility throughout the building required.
Interested? APPLY NOW https://mcachicago.org/About/Employment
P.S. The MCA provides great benefits to part-time staff that include: visiting the MCA’s galleries, curator led staff tours of MCA exhibitions, discounts at the MCA Store and MCA restaurant Marisol, discounts for MCA Stage and other programs, plus a wide variety of discounts at many cultural institutions in the Chicagoland area.
This position is part of a bargaining unit represented by AFSCME Council 31.
The MCA is an Equal Opportunity Employer M/F/D/V. In addition, we aspire to make the MCA community and our environment – staff, audiences, artists, programs, and exhibitions – reflective of the diversity of the city of Chicago and to capture the spirit of access, inclusion, and equity in all we do. We strongly encourage and welcome applicants from our BIPOC, disabled, and LGBTQIA communities as they must be centered in the work we do. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us at: jobs@mcachicago.org.
