Client Engagement Manager, Sense360 (Remote)

San Francisco, CA /
Mid-Market – Sense360 (Non-Engineering) /
Full-Time Employee (Individual)
Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

About the Role

We are looking for a Client Engagement Manager to join the Sense360 team to help our customers get the most out of our unique data product. Sense360 is a consumer behavioral intelligence and benchmarking platform that combines millions of consumer activities to allow businesses to understand where, how, and why consumers spend their time and money.

Our Client Engagement Managers work directly with our customers to become trusted advisors, learning their business inside and out and helping them grow and excel by using our unique insights.  It's an opportunity that provides exposure to senior (VP and C-Suite level) clients regarding topics key to their business strategy. You’ll have access to datasets previously unavailable to the market research world and the chance to create insights that change how brands think about their industries. This is an opportunity to join a start-up environment that is still small enough for a high-performing individual to further shape our offerings, teams, and processes, but within the safety of a large public company. 

Our ideal team member is an expert at building strong relationships, and combines that with an analytical and business mind. You will get to work with clients to understand their needs and translate their questions so that our team and product can deliver the answers . We are looking for folks who have a strong commercial and sales ability and can drive renewals and up-sells.  

If you are a hard-working, team player excited to take on a new challenge, and want to be in an environment where you can grow, then we'd love to talk to you!

Minimum Qualifications

    • 3 years of experience in a client success role

Preferred Qualifications

    • Commercially focused as you will own renewals and up-sells
    • Personable and client-oriented
    • A great communicator
    • Analytically savvy and action oriented
    • Prior experience in a client services roles at a market research firm or brand
    • Self starter with attention to detail
At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements.

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