Associate Professional Services Consultant
Sydney
Ad Infrastructure – APAC /
Full-time /
Hybrid
Mediaocean is powering the future of the advertising ecosystem with technology that empowers brands and agencies to deliver impactful omnichannel marketing experiences. With over $200 billion in annualized ad spend running through its software products, Mediaocean deploys AI and automation to optimize investments and outcomes. The company's advertising infrastructure and ad tech tools are used by more than 100,000 people across the globe. Mediaocean owns and operates Prisma, the industry's trusted system of record for media management and finance, Flashtalking, the world's largest independent ad server and creative personalization platform, as well as Protected, the MRC-accredited ad verification solution for brand safety and fraud detection. Visit www.mediaocean.com for more information.
What You Will Do :
- The Associate Professional Services Consultant is responsible for professional services engagements with our clients and partners, including implementations, training, conversions, data setup and other billable services. Through needs assessment and detailed project planning, the Associate Professional Services Consultant will develop strong business partnerships with customers by functioning as a system expert, successfully onboarding clients and completing projects on-time and within budget.
- Responsibilities:
- Implement a coordinated project plan to manage successful client implementations and other professional service engagements across the Mediaocean platform suite
- Participate in thorough needs assessments and requirements gathering activities
- Track projects and provide regular internal and external status updates highlighting accomplishments and risks
- Work directly with key client leads to provide expertise around software configuration
- Work closely with the Customer Success and Customer Experience teams to ensure a smooth transition from implementation to feature adoption and utilization
- Escalated application support in accordance with internal guidelines and policies for the Mediaocean platform suite
- Maintain a comprehensive understanding of in-progress product development, product vision and Mediaocean direction
- Participate in internal UAT activities as required
- Maintain a good knowledge of the media/advertising industry and trends within the industry
Who You Are:
- 2+ years of experience supporting finance teams, consulting or implementing financial systems
- A degree in Accounting, Business or related field, preferably with courses in Systems Analysis and/or Project Management
- Sound project planning and administration skills and ability to multi-task
- Proven ability to meet and exceed service standards and KPIs
- Ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy
- Strong customer service focus
- Strong research and analytical skills
- Excellent written and verbal communication skills; excellent presentation skills
- Proficiency with Excel and PowerPoint
- Prior experience with media agency systems or related software/applications would be desirable
- Experience working with Product and QA to troubleshoot, test and improve products would be desirable
- Must hold Australian PR / Citizenship
Why Mediaocean:
- Employee assistance program – flexible working options to choose from: Full-time office / hybrid (office/home split)
- Summer Fridays (during daylight saving period)
- Stocked office pantry and fridge
- Regular team bonding activities
- International mentorship program
- International buddy program – assigned during onboarding
- Thorough onboarding plan and training
- LinkedIn learning subscription
- Headspace Meditation App
We would hate to miss out on your application because you do not meet every requirement – transferrable skills and education will also be considered, so please do not hesitate to apply!
Mediaocean recognizes our true strength and value shine when all our team members feel there is space in the conversation for their voices, thoughts, ideas, perspectives, and concerns. Mediaocean is committed to being an equal opportunity employer, and we consider all applicants regardless of their age, race, color, gender, sexual orientation, ethnicity, religion, national origin, disability, or veteran status.
If you're an existing Mediaocean employee and would like to submit a referral, click here.
