Product Trainer
Remote US
Ad Tech (Flashtalking) – Client Operations /
Full-time /
Remote
The training team consists of skilled trainers who work together to administer a holistic, blended training program to address the training needs of our clients and our employees. The training program incorporates an integrated training approach to account for different learning styles and system experience levels. Training Specialists conduct instructor-led trainings in classroom settings and remote sessions.
Responsibilities will include:
- Conducting user trainings to ensure our clients are confident and knowledgeable in our systems; training delivery methods include the following: Hands-on learning(HOL), On-site training at Mediaocean and at client locations, Webinars
- Working with the documentation team to develop training materials to support and supplement training efforts, including: Reviewing instructional design content, Reviewing content for new application versions, Recording videos and simulated webinars as needed
- Identifying opportunities for improving training course structure, documentation, and delivery
- Delivering training in a way that reflects an understanding of the diversity of learners and groups of learners and that is sensitive to client workflows and training needs
- Monitoring client feedback (NPS scores, survey results, anecdotal, direct feedback from client training contacts) and evaluating to determine the need for adjusting curricula or delivery methods
- Performing required administrative tasks related to training system applications such as maintaining an up-to-date calendar, managing training tickets, and liaising efficiently with training coordinators
- Measuring + Reporting important learning milestones and training attendees to senior leadership, and internal departments
Who You Are:
- 1-3 years training or instructional experience
- Prior experience with agency system(s) or enterprise software preferred
- Enthusiasm for public speaking and training, and the ability to present course material in a professional manner
- Excellent communication skills
- Strong interpersonal skills with mature, professional attitude and appearance
- Strong needs analysis and collaboration skills
- Self-starter with a strong ability to interact positively with inter-and intra-organizational groups and outside customer contacts
- Solid attention to detail and follow-through skills
- Excellent time management and organizational skills
- Commitment to on going learning and upgrading of skills
Why Mediaocean?
- Competitive total compensation, including 401(K) employer match and financial wellness seminars
- Extensive medical, dental, and vision plan – Keep your family (or just yourself!) safe and healthy
- Flexible time off – In addition to our 14 company holidays, we provide open PTO to all U.S.- based Mediaocean employees. So take a sick day, vacation day, or mental health day
- Bonding Leave – After six months of employment at Mediaocean, mothers and fathers, including same-sex parents, can take job-protected, paid time off to bond with their child within the first 12 months of the child’s birth or adoption
- Insurance, Pet Insurance, employer matched Health Savings Account and Flexible Spending Accounts
- Professional development – Personalized development plan created with your manager, continuous internal and external trainings, official company-wide mentorship program, professional development rewards program, management, leadership, and function-specific training for top performance, education reimbursement
- Get rewarded for demonstrating Mediaocean values
- Active affinity-based groups – Form connections with similar peers in offices around the world. Groups include: Women at MO, Black Employees at Mediaocean (BEMO), Pride at MO, Mi gente (Hispanic/Latinx community), AAPI at MO, Parents at MO, International Enrichment, Language Lovers, Books & Beyond, DEI in Engineering, and Mental Health & Wellness, and Caregivers United
- Wellness opportunities – Free virtual yoga and abs and glutes classes, company-paid Headspace meditation app membership, company-wide steps challenges, complimentary snacks in-office
- Bikeshare program in select offices, (Divvy and CitiBike for Chicago and New York offices)
- All of these benefits/perks are effective on the date of hire
