Senior Manager - First Mile & Last Mile
Bangalore, Karnataka
Fulfilment & Experience – Fulfilment /
Full Time Employee /
On-site
About the Team
Being part of Meesho's Fulfilment and Experience team as Senior Manager -ValMo- First & Last Mile will zip you to the cockpit of our ever-burgeoning rocketship, where you get to directly shape the experience of the country's next billion e-commerce users. We are an eclectic mix of 100+ professionals with diverse skill sets ranging from running operations/support, supply chain know-how, analytics and the holy grail, first principles problem-solving. At Meesho, we are trying to do what's never been done before - taking e-commerce to the masses. This leaves us with no choice but to completely reimagine logistics from the ground up, to cater to our customers' price and delivery expectations. That means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain to change how folks think about e-commerce not just in India, but globally. We are strong believers in fun at work. With monthly F&E happy hour sessions, informal team outings, internal virtual water cooler chat sessions, there’s never a dull moment with us :)
About the Role
As Senior Manager, you’ll lead your own team and drive performance, experience and expansion of the first & last mile network for ValMo. You’ll create processes and SOPs to onboard and manage micro-entrepreneurs to do last-mile / first-mile delivery and cost metrics for logistics operations. You’ll manage a team to help drive the vision of the network. You’ll continuously work towards identifying gaps and providing recommendations for improving the processes.
What you will do
- Lead the FM & LM charter for Valmo (Meesho’s foray into logistics)
- Help design SOPs that are user-centric, cost-effective, scalable and aligned to business strategy for backend processes
- Manage Internal and external stakeholders
- Work closely with cross functional teams to develop new processes for optimizing the network speed, network cost and improve the Customer experience
- Spearhead business process improvements to positively affect operational efficiencies
- Own the operational metrics associated with programs
- Identify potential points of continuous improvement to fill in existing process gaps
- Partner with analytics, product, fulfillment, 3PL and leadership teams to improve user experience and reduce business costs
- Conduct data analysis to develop insights and identify areas of improvement
What you will need
- Bachelor’s / Master’s degree from premium college in any discipline with 6+ years of work experience in start-ups / consumer internet companies/management consulting/operations
- Strong data-driven mindset to solve problems. Proven ability to form points of view on business implications
- Proven track record of defining and driving initiatives with minimal supervision
- Proficiency in Excel
- Expertise in multi-front stakeholder management
