Assistant Manager- Strategy & Operations (Fulfilment Experience)
Bangalore, Karnataka
Fulfilment & Experience – Fulfilment /
Full Time Employee /
On-site
About the Team
Being part of Meesho's Fulfillment and Experience (F&E) team as Senior Associate/ Assistant Manager will zip you to the cockpit of our ever-burgeoning rocketship. And, you’ll shape the experience of Bharat’s next billion e-commerce users. We’re an eclectic mix of over 100 professionals, all driven by the first principles of problem-solving. We come with diverse skill sets and responsibilities ranging from running operations/support to managing the supply chain, and maintaining analytics. At Meesho, we’re trying to do what's never been done before – herald e-commerce into the tier-2, tier-3 cities of India.
Our team’s role in this ambitious mission is to reimagine logistics from the ground up completely. This means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain that reimagines e-commerce, not just in India but globally. We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s virtual meetings, fun-filled monthly all-team catch-ups, and timely rewards and recognitions.
About the Role
We are looking for strong, independent and innovative problem solvers to join the central control tower for Fulfillment & Experience. You’ll work closely with the program managers who lead fulfillment and user/supplier experience charters in order to serve our users better. You’ll also lead key initiatives and impactful projects to revamp the very way we approach our users.
Your guiding question in this role will be “is Meesho the preferred channel of e-commerce for all our customers, small entrepreneurs and users?”. You’ll answer this question every day through user-centric, cost-effective designs and processes. You’ll also own the performance metric for Fulfillment and Experience in your charter.
What you will do
- Work closely with cross functional teams to develop new processes for optimizing fulfillment performance and improve the user experience
- Spearhead business process improvements to positively affect operational efficiencies
- Own the operational metrics and with ops team to drive ops rigor
- Identify potential points of continuous improvement to fill in existing process gaps
- Conduct data analysis to develop insights and identify areas of improvement
- Engage the Meesho Leadership as active stakeholders during business updates and review meetings
What you will need
- Bachelor’s / Master's degree from premium insitutes in any discipline 1-3 years of work experience in start-ups/consumer internet companies/management consulting/e-commerce or logistics operations
- Strong data-driven mindset to solve problems
- Proven ability to form points of view on business implications
- Proven track record of defining and driving initiatives with minimal supervision
- Proficiency in Excel, SQL experience is preferable
About us
Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.
Our Mission
Democratising internet commerce for everyone — Meesho (Meri Shop) started with a single idea in mind: to be an e-commerce destination for Indian consumers and to enable small businesses to succeed online.
We provide our sellers with benefits such as zero commission and affordable shipping solutions in the market. Today, sellers nationwide are growing their businesses by tapping into Meesho’s large and diverse customer base, state-of-the-art tech infrastructure, and pan-India logistics network through trusted third-party partners.
Affordable, relatable merchandise that mirrors local markets has helped us connect with internet users and serve customers across urban, semi-urban, and rural India. Our unique business model and continuous innovation have established us as a part of India’s e-commerce ecosystem.
Culture and Total Rewards
Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent.
Total rewards at Meesho comprise a comprehensive set of elements — monetary, non-monetary, tangible, and intangible. Our 9 guiding principles, or "Mantras," are the backbone of how we operate, influencing everything from recognition and evaluation to growth discussions. Daily rituals and processes like “Problem First Mindset,” “Listen or Die,” our Internal Mobility Program, Talent Reviews, and Continuous Performance Management embody these principles.
We offer competitive compensation — both cash and equity-based — tailored to job roles, individual experience, and skill, along with employee-centric benefits and a supportive work environment. Our holistic wellness program, MeeCare, includes benefits across physical, mental, financial, and social wellness. This includes extensive medical insurance for employees and their families, wellness initiatives like telehealth, wellness events, and fitness-related perks.
To support work-life balance, we offer generous leave policies, parental support, retirement benefits, and learning and development assistance. Through personalized recognition, gratitude for stretched work, and engaging activities, we promote employee delight at the workplace. Additional benefits such as salary advance support, relocation assistance, and flexible benefit plans further enrich the Meesho experience.
Know more about Meesho here : https://www.meesho.io/
