Senior Benefits Specialist
Remote - U.S.
Benefits – Benefits Specialists /
Full-time /
Remote
Melita is an HR, Benefits, and Payroll Outsourcing company, serving and building lasting relationships with small and mid-sized employers in the U.S. and abroad. We were founded over 30 years ago on a simple principle: To help our clients succeed, by innovating, serving, and supporting their Human Resources, Employee Benefits, and Payroll needs. As an employees-first organization, we hold ourselves accountable for our promises and we celebrate the successes of our clients. We live by a set of shared values that drive everything we do and are known for our high-integrity approach to building relationships with our clients and partners.
We are looking for an experienced benefits support professional to manage a book of small and medium sized businesses in multiple states. This is a critical position in the client relationship so the ideal candidate should have strong interpersonal and relationship building skills in addition to critical thinking and a strong knowledge of employee benefits.
Primary Responsibilities:
- Function as the client account manager for your assigned book of small and medium sized businesses
- Build and maintain strong relationships with your clients with an ultimate objective of helping them succeed in their position
- Collaborate with Benefits Advisor to manage the annual client renewal process including project management of client's Open Enrollment
- Escalation point for other Melita benefits team members for issues such as advanced employee support problems, billing/eligibility issues, benefits compliance questions, etc.
- Act as a liaison between client and carrier, managing carrier and vendor relationships
- Ensure client compliance with local, state, and federal legislation related to benefits including preparation of required notices and filings
Requirements:
- Bachelor’s degree or equivalent combination of education and experience
- Three or more years related work experience
- Valid insurance license
- Excellent verbal, written, and presentation skills
- Strong problem-solving, time management, and organizational skills
- High attention to detail and ability to manage multiple projects and deadlines
- Collaborative mindset and ability to foster teamwork
