Line Manager for BICS in Bulgaria
Sofia
Telecom – Telco Consulting /
Full-time /
Hybrid
MentorMate creates durable technical solutions that deliver digital transformation at scale by blending strategic insights and thoughtful design with brilliant engineering. MentorMate has completed over 1,500 projects and has global technological hubs in Europe and North and South America. With mature and established practices in enterprise web and mobile development, quality engineering, technical architecture, human-centered design, cloud, DevOps, data, and analytics, the company provides challenging careers in a friendly and global people-oriented environment. We value every team member and share our success through flexible working models, competitive pay and benefits, and advancement opportunities.
As part of global technology company Tietoevry Create, MentorMate enables people to work on impactful, global projects for recognizable brands and grow their careers in a team of over 10,000 experts.
Join our team and be part of a decade-long partnership with BICS, a global telecommunication enabler with a physical network stretching across the globe. Together with our parent company Tietoevry Create, we are expanding our team in Bulgaria and seeking a Line Manager for BICS. With the Tietoevry Create-BICS team growing since 2010, we are confident in your future and long-term perspectives. We look forward to growing with you!
About the role
We are looking to hire a motivated individual with strong and proven leadership skills, technical knowledge or background, and a desire to step into a key role in one of the biggest software engineering organizations in Europe. As a Line Manager for BICS, you will be integral to our team, combining people management, technological expertise, and strategic insight. This is a unique career opportunity to be a Leader in one of the biggest software engineering companies in Bulgaria and help grow one of our biggest accounts while building upon 20 years of delivery excellence and collaborating with the most capable Technical Leadership Team in Bulgaria. This position has a seat on the Management Team with a career path towards Director Level.
Responsibilities
- Overseeing and coaching a multi-functional portfolio of teams (app. 40+ people)
- Contribute to establishing the governance and enhancing the processes between the company and the customer
- Overseeing the processes and specifics of how the teams reach the customer’s objectives in close alignment with Project managers and BICS Account manager
- Ensures portfolio’s performance, development, and efficiency
- Managing the motivation and performance of people, giving regular feedback
- Competence development and career progression of employees
- Attracts new employees to be able to fulfil project needs, develops recruitment strategies
- Responsible for onboarding and integration of newcomers
- Ensures compliance with customer expectations, handles escalations
- Promotes customer-centric culture
- Works closely with BICS account manager to enable growth of the BICS business in Bulgaria
- Provide regular and ad hoc analysis, reports, and metrics to key stakeholders
Requirements
- Strong communication, interpersonal and leadership skills
- Corresponding people management experience is vital (you may previously hold the following positions: Project Coordinator, Delivery Manager, Team Leader, Account Manager, Project Manager, HR people partner and other relevant functions)
- 5+ years of experience in the international corporate environment
- Have a strong drive combined with a proactive way of working
- Have networking skills, openness to cooperation and negotiation with different business stakeholders, and foster cooperative relationships
- Have a strong ability to develop concepts, presentation materials, etc.
- Have willingness to undertake new challenges
- Have fluent English
A significant advantage would be
- Familiarity with Telco or IT environment
Why take this opportunity
- Professional Growth: Clear career path, vertical and horizontal advancement opportunities
- Regular Salary Raises: Following the curve of your career path and performance
- Work Where You Want: Choose to work remotely, in-office, or a combination of the two
- Upskilling: Various trainings, knowledge sharing events, personal learning budget
- Incentive Programs: Rewards for referring employees, sharing knowledge, and more
- Additional Insurance: Attractive health and dental insurance packages
- Extra Days Off: The longer you work with us, the more paid leave you get
- Transport & Leisure: Partial coverage of transport costs, sports passes, takeaway food
- Save for the Future: Set a retirement plan or start an investment program
- Teambuilding: Enjoy team gatherings and communities of interest
- Giving to Others: Take part in various charity and volunteer activities
- Mental Wellness: Support with a counseling package if needed
MentorMate is a place of constant energy and personality. On the clock, we’re technology experts and leaders that bring passion and knowledge to every project. Off the clock, we’re an eclectic bunch of foodies, music buffs, artists, sports fanatics, karaoke pros, and outdoor enthusiasts.
Global leaders in digital consulting, design, and engineering services, MentorMate and Tietoevry Create are equal-opportunity employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
