Senior Site Reliability Engineer

Bulgaria Remote
Cloud & DevOps – AWS /
Full-time /
MentorMate creates durable technical solutions that deliver digital transformation at scale by blending strategic insights and thoughtful design with brilliant engineering. With mature and established practices in enterprise web and mobile development, quality engineering, technical architecture, human-centered design, cloud, DevOps, data, and analytics, the company provides challenging careers in a friendly and global people-oriented environment. We value every team member and share our success through flexible working models, competitive pay and benefits, and advancement opportunities. 

As part of global technology company Tietoevry Create, MentorMate enables people to work on impactful, global projects for recognizable brands and grow their careers in a team of over 10,000 experts.

About the role

We are looking to hire a Senior Site Reliability Engineer to join an innovative project in the healthcare domain for one of the largest pharmaceutical companies in the world. The focus of the role is to enhance the reliability and performance of applications with automation. We regularly refine our methods of work, tools, and technologies. We value independence, natural curiosity, ownership, and the desire for constant improvement.

About the team

The seasoned experts in our cloud & DevOps team provide secure, flexible, and time-efficient solutions to our clients, whether shortening the development runway, modernizing legacy systems, or taking a more cost-effective approach to technology with the cloud. Our cloud & DevOps team's projects are HIPAA, PCI-DSS, or SOC2 compliant and are based on a well-architected framework focusing on security, sustainability, and scalability.


    • You will co-own critical production service designs to ensure high reliability is achievable and measurable
    • You’ll drive reliability and observability improvements in the services within the engineering verticals
    • Using monitoring and telemetry data, you’ll help teams make informed decisions on where reliability challenges may exist and help design and build solutions to improve them
    • You’ll build and improve internal tools and automation software to make maintaining production services easier and safer
    • You’ll champion and lead reliability-focused practices such as Failure Analysis, Load and Capacity Planning, Service Reviews, Architecture Designs, Incident Postmortems, and others
    • You will build SRE dashboards from SLIs to measure SLO adherence
    • Define (from design to implementation details) necessary auto-healing and fault-tolerant systems
    • Point of contact for production application issues, working closely with engineering leadership


    • 4+ years of experience in an Infrastructure, SRE, DevOps, CloudOps role 
    • OR 4+ years of experience in System Administration
    • Experience programming in one or more of the following: C#, Java, Python, .Net, NodeJS, Go, automation scriptings like Terraform, Ansible, or any similar programming language
    • Experience with at least one cloud technology - AWS, Compute/Containers, Storage, etc. 
    • Experience with cloud-performant microservices and event-driven architectures
    • Understanding of information security concepts and terminology
    • Distributed monitoring experience: logging, metrics, tracing, etc.
    • Strong knowledge of software development methodologies and passion for creating high-standard tool sets for infrastructure-as-code
    • Ability to analyze problems quickly and find suitable solutions based on available resources
    • A proactive and open-minded individual with a clean-cut client focus and structured approach
    • Very good English level

Why take this opportunity

    • Professional Growth: Clear career path, vertical and horizontal advancement opportunities 
    • Regular Salary Raises: Following the curve of your career path and performance
    • Work Where You Want: Choose to work remotely, in-office, or a combination of the two
    • Upskilling: Various trainings, knowledge sharing events, personal learning budget
    • Incentive Programs: Rewards for referring employees, sharing knowledge, and more
    • Additional Insurance: Attractive health and dental insurance packages 
    • Extra Days Off: The longer you work with us, the more paid leave you get
    • Transport & Leisure: Partial coverage of transport costs, sports passes, takeaway food
    • Save for the Future: Set a retirement plan or start an investment program 
    • Teambuilding: Enjoy team gatherings and communities of interest
    • Giving to Others: Take part in various charity and volunteer activities
    • Mental Wellness: Support with a counseling package if needed
MentorMate is a place of constant energy and personality. On the clock, we’re technology experts and leaders that bring passion and knowledge to every project. Off the clock, we’re an eclectic bunch of foodies, music buffs, artists, sports fanatics, karaoke pros, and outdoor enthusiasts.

Global leaders in digital consulting, design, and engineering services, MentorMate and Tietoevry Create are equal-opportunity employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.