POSITION SUMMARY 

The Admin Pro Consultant (System Administration Consultant) role requires understanding of the credit origination process and knowledge of the MeridianLink main platforms: MeridianLink Consumer (Loans) and MeridianLink Opening (Deposits).

The role will take care of the maintenance of the client’s system configuration, update the system, and collect business requirements through frequent interaction with the client.  

This role is customer service and customer satisfaction oriented. This role requires organization and time management skills. In this role, you will act as our client’s site administrator supporting the full life cycle of initial and subsequent site configuration for software systems licensed by MeridianLink. This includes managing client expectations, meeting timelines, and educating clients on software capabilities. Clients will look to you as the subject matter expert regarding our software and optimizing the utilization of the site. 

*To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Expected Duties:  

•A working understanding of MeridianLink’ s licensed software and its capabilities to educate and provide best practice recommendations to clients. 

•Expected to be responsible for client innovation and leadership in developing and implementing initiatives that support clients’ goals and objectives. 

•System Administration Consultants will manage Admin Pro clients by collecting business requirements and implementing changes in the MeridianLink Consumer, Opening, and Portal systems. 

•Expected to organize tasks to maximize productivity and efficient utilization of internal resources and software while adhering to project schedules and effectively meeting timelines. 

•Responsible for utilizing department-developed tools and methodologies to create final deliverables to be provided to clients on assigned schedules and interface directly with client teams to review results and recommendations using a consultative approach. 

•System Administration Consultants will identify potential issues and facilitate sensible resolutions before they become escalation items and communicate product improvements to the customers. 

•Expected to participate in the internal processes of knowledge sharing and product/service innovation. 

•Support the internal and external stakeholder communications and expectations through a project cycle with a focus on driving project resources toward project completion while providing the highest level of proactive and responsive client service in response to and in anticipation of client questions and requests. 

•Support project resources in meeting expected timelines and organize tasks to maximize productivity and utilization.  

Qualifications: Knowledge, Skills, and Abilities 

•Ability to determine a course of action based on guidelines and modifies processes and methods as required. 

•Ability to exercise judgment within defined procedures and practices to determine appropriate action. 

•Ability to build productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions. 

•Bachelor’s degree or equivalent work experience 

•At least 2-4 years of related experience in loan origination/account origination systems.  

•Strong proficiency in working with Microsoft Systems 

•Teamwork attitude, flexibility, and ability to manage different responsibilities and priorities at the same time. 

•Effective presentation skills demonstrated by comfort in speaking to groups remotely. 

•Excellent verbal and written communication skills 

•Knowledge of customer service principles and practices 

•Strong organizational skills and ability to manage multiple projects simultaneously. 

Our low turnover is a testament to our wonderful culture where people value the work they do and appreciate each other for their contributions. MeridianLink develops our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.

MeridianLink is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability or any other characteristic protected by applicable law.  

 

MeridianLink runs a comprehensive background check, credit check and drug test as part of our offer process.

MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.

MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law. 

MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.

Salary range of $71,000 - $100,200. [It is not typical for offers to be made at or near the top of the range.] The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location.

Meridianlink offers: