Account Manager
Global Remote
Operations /
Full-time (remote) /
Remote
Metabase is the easiest way for people to get insights from their data, from tiny startups who get up and running quickly to major corporations with tens of thousands of users. That's why people love us.
We bring data tools with the elegance and simplicity of consumer products to the crufty world of enterprise business intelligence. We provide an opinionated open source starting point for how companies should measure, analyze and share their data, which is used by tens of thousands of companies.
About the Role
We're looking for our first Account Manager! We have 700+ customers across various Metabase products and services, and the person in this role will be interacting with customers and prospects on a daily basis. The cadence will include following up with customers to build and expand relationships and also working with our sales team to close deals as needed.
Responsibilities
- Onboard new customers
- Shepherd the renewal process
- Advocate for the health of the customer relationship by proactively bringing issues to our team
- Assist the sales team when needed for RFIs
- Work in tandem with our Product and Marketing teams to address customer needs and document use cases
About you
- 1-2 years in account management or technology sales
- Motivated to continuously improve the customer relationship - finding what could serve customers better within our existing features while communicating other needs to our Product team
- Self-starter - we're a small team where every person counts
- Detail oriented - we aim for the customer to only tell us once, keeping our records up to date and precise allows for better coverage across teams
- Enjoys remote work environments - our team is fully distributed and we plan to stay that way!
We're a global team (50% outside the US), fully distributed (from Thailand to California), who get things done asynchronously, with plenty of uninterrupted time, supporting each other to do the best work of our careers. We offer flexibility (define your own schedule and work from wherever you want), autonomy, and an environment that fosters growth, learning, and development. We're relentlessly user-focused and believe in building long-term value, not short-term hacks. And we raised a $30M Series B to take our approach to the next level for years to come.
