Client Revenue Analyst (18 Months Contract)
Markham, Ontario
Canada /
Fixed Term (Non-Union) /
Hybrid
About Metergy Solutions Inc. (“Metergy”)
As one of North America’s most experienced submetering providers, Metergy Solutions has brought turnkey solutions to clients for over 20 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multifamily and commercial buildings, and bills and collects the utility consumption.
Our innovative Submetering as a Service (SaaS) model generates long-term recurring revenue and has been proven to reduce in-suite energy consumption by an impressive 40%, significantly advancing our clients' decarbonization efforts. This outstanding performance has enabled Metergy to issue green bonds and secure green financing, fueling our sustained growth and creating extraordinary career opportunities for our team.
As the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy boasts over 850,000 contracted meters, issues more than 2 million utility invoices annually, and employs over 400 dedicated team members. Our successful acquisitions have consistently exceeded expectations, unlocking immense growth potential.
Metergy is proudly a portfolio company of Brookfield Infrastructure Partners, one of the world’s largest investors, owners, and operators of infrastructure assets across the utilities, transport, energy, data, and sustainable resources sectors. This partnership provides Metergy with access to substantial capital, infrastructure investment expertise, and a global reach, positioning us for continued success and innovation
Our Mission
Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.
Position Summary
This position is responsible for participating in the completion of tasks required to meet Key Success Indicators and Objectives within the US Billing department. This position is primarily responsible for ensuring accuracy and completeness of billing for the resident and ensuring timely and accurate processing of Client Remittances and reporting. This role establishes strong, positive relationships with the assigned Property Managers and clients. Success in this role requires excellent client service through proactive communication, timely billing and reporting, facilitation of Client requests and working across Metergy to resolve any inquires.
Accountabilities:
- Processing Client Remittances within the established SLA’s while maintaining a high quality standard
- Ensuring resident bills are accurate and generated in accordance to the established bill cycles
- Ensuring that any new accounts are set up for Billing & Settlements processes including the set-up and maintenance of account fees and credits.
- Resolving and closing exceptions while identifying areas of improvement in the operational process to prevent future exceptions
- Client facing to help educate and resolve client reconciliations requests or billing investigations from clients.
- Working with external clients including Property Owners/Mangers, Utility Companies and Third-Party Vendors while establishing and maintaining relationships.
- Making recommendations, executing and testing changes, improvements and controls to the Billing & Settlements processes
- Handling client escalations while proactively seeking ways to help improve NPS.
- Performing other duties in the Billing department as assigned.
- Canceling and re-billing corrections
- Completing move in and move out field activities in the Billing system when required. Ensuring resident data is flowing from the Property management system
- Processing payments, adjustments, deposits and any exceptions in a timely and accurate manner.
- Managing and updating rates for the assigned buildings
- Provide tailored reports for the client when requested
- Act as client Advocate with other departments
- Participate in special projects and initiatives as assigned
- Create and deliver a high volume of accurate and on-time monthly invoices to our submetering clients.
- Maintain detailed and accurate records of billing activities
- Ensure timely resolution of all inquires
Qualifications:
- Ability to manage conflict
- University Degree or Business Administration Certificate or related equivalent experience
- Minimum 3 year experience in Billing Operations
- Utility, Telecom Industry Experience is an asset
- Detail oriented, analytical and inquisitive
- Strong team player with interpersonal skills that can create and maintain key partnerships between internal clients and external clients at all levels including Residential Customers, Property Managers, Accountants and Executives.
- Highly motivated, pro-active, a flexible professional with the ability to adapt to a complex and vastly-changing environment.
- Works well under pressure, can work independently/self-manage, fast learner and meet tight deadlines
- Must be flexible to work on multiple tasks while working with challenging deadlines.
- Ability to build effective relationships with clients and internal staff
- Strong critical thinking, decision making and analytical skills
- Excellent written and verbal skills
Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.
