Senior Manager, IT Operations and Improvements
Markham, Ontario
Canada /
Permanent (Non-Union) /
Hybrid
About Metergy Solutions Inc. (“Metergy”)
As one of North America’s most experienced submetering providers, Metergy Solutions has brought turnkey solutions to clients for over 20 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multifamily and commercial buildings, and bills and collects the utility consumption.
Our innovative Submetering as a Service (SaaS) model generates long-term recurring revenue and has been proven to reduce in-suite energy consumption by an impressive 40%, significantly advancing our clients' decarbonization efforts. This outstanding performance has enabled Metergy to issue green bonds and secure green financing, fueling our sustained growth and creating extraordinary career opportunities for our team.
As the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy boasts over 850,000 contracted meters, issues more than 2 million utility invoices annually, and employs over 400 dedicated team members. Our successful acquisitions have consistently exceeded expectations, unlocking immense growth potential.
Metergy is proudly a portfolio company of Brookfield Infrastructure Partners, one of the world’s largest investors, owners, and operators of infrastructure assets across the utilities, transport, energy, data, and sustainable resources sectors. This partnership provides Metergy with access to substantial capital, infrastructure investment expertise, and a global reach, positioning us for continued success and innovation
Our Mission
Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.
Role Overview
Are you passionate about driving IT excellence and continuous improvement? Do you thrive on analyzing metrics and leading impactful initiatives? Is your IT career pushing you to become a leader? If so, we have an exciting opportunity for you! As the Manager, IT Operations and Improvements at Metergy Solutions, you will play a pivotal role in optimizing our IT operations, ensuring robust reporting, and spearheading improvement projects that drive efficiency and innovation.
Responsibilities
- Lead IT Improvement Initiatives: Identify areas for improvement within IT operations, develop strategic plans, and lead initiatives to enhance efficiency, reduce costs, and improve service delivery.
- Drive Process Optimization: Analyze existing IT processes, identify bottlenecks, and implement best practices to streamline workflows and improve overall performance.
- Develop and Implement IT Metrics Reporting: Design and maintain comprehensive IT metrics dashboards to track performance, identify trends, and support data-driven decision-making.
- Financial Analysis and Cost Management: Conduct financial analysis to ensure cost-effective IT operations, manage budgets, and optimize resource allocation.
- AI and Automation Opportunities: Explore and implement AI and automation solutions to enhance IT operations and drive innovation.
- Collaboration and Communication: Foster strong collaboration with other departments, ensuring IT initiatives align with business goals and support overall organizational success.
- Team Development and Leadership: Mentor and develop IT staff, fostering a culture of continuous learning and improvement.
- Lead the Development of Delivery Models: Spearhead the creation and implementation of IT delivery models based on ITIL, MOE, and DevOps best practices, ensuring they are fit for purpose and aligned with organizational goals.
- Intranet Ownership and Management: Oversee the management and continuous improvement of the company's intranet, ensuring it meets organizational needs and enhances internal communication.
Qualifications
- Bachelor's degree in Computer Science, Computer/Electrical Engineering, Information Technology, or a related field.
- Proven experience in IT operations, process improvements, and financial analysis.
- Strong knowledge of ITIL, MOE, and DevOps best practices.
- Excellent analytical and reporting skills.
- Experience with AI technologies and their application in IT operations.
- Strong project management and leadership skills.
- Excellent communication and collaboration abilities.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.
