Technical Support (Engineering)
Carleton Place, Ontario
Canada /
Hybrid
About Metergy Solutions Inc. (“Metergy”)
As one of North America’s most experienced submetering providers, Metergy Solutions has brought turnkey solutions to clients for over 20 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multifamily and commercial buildings, and bills and collects the utility consumption.
Our innovative Submetering as a Service (SaaS) model generates long-term recurring revenue and has been proven to reduce in-suite energy consumption by an impressive 40%, significantly advancing our clients' decarbonization efforts. This outstanding performance has enabled Metergy to issue green bonds and secure green financing, fueling our sustained growth and creating extraordinary career opportunities for our team.
As the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy boasts over 850,000 contracted meters, issues more than 2 million utility invoices annually, and employs over 400 dedicated team members. Our successful acquisitions have consistently exceeded expectations, unlocking immense growth potential.
Metergy is proudly a portfolio company of Brookfield Infrastructure Partners, one of the world’s largest investors, owners, and operators of infrastructure assets across the utilities, transport, energy, data, and sustainable resources sectors. This partnership provides Metergy with access to substantial capital, infrastructure investment expertise, and a global reach, positioning us for continued success and innovation
Our Mission
Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.
Responsibilities:
- Provide feedback to Engineering and Operations teams on customer challenges.
- Identify and resolve system and product issues.
- Support Sales team with technical inquiries
- Investigating and resolve communication issues and clerical issues
- Escalate support cases to Engineering for resolution.
- Assist customers with commissioning and meter management
- Meter Sealing Configurations & Installations:
- Coordinate meter sealing configurations with Customer Service for sales orders.
- Obtain additional required information from customers.
- Assist in installation of metering related equipment to support installations and operations
- Create customer-facing documentation for self-guided product usage.
- Develop documentation for new products during the release process.
- Occasionally offer on-site support & technical support for Triacta products via Zendesk
- Communicate with customers to provide necessary materials and ongoing assistance.
Requirements:
- Post-Secondary Education in Electrical Engineering or a relevant Engineering discipline.
- Passion for providing exceptional customer experiences.
- Preferred experience in energy metering, energy management, or building management.
- Knowledge of IP networking and debugging is a plus.
- Previous experience troubleshooting system, hardware, and software issues.
- Familiarity with ticketing systems such as Zendesk.
- Ability to quickly adapt and learn new concepts and products.
- Strong ability to prioritize requests effectively and manage expectations.
- 2+ years of experience in customer service or a related industry.
- Excellent verbal and written communication, troubleshooting, and documentation skills.
- Willingness and ability to multi-task and manage multiple duties, tasks, or projects simultaneously.
- Highly self-motivated, articulate, and analytical.
Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.
