Customer Care Representative

Lincoln Center - New York, NY /
Customer Care /
Full-Time or Part-Time
/ On-site
The Metropolitan Opera is seeking experienced and service-oriented Customer Care Representatives. If you love a team environment, you rise to meet every challenge and you believe in your own unlimited potential then you’re ready for a great career with a great company. You will be making Opera Lovers happy with every call!
You will be responsible for answering inbound calls, emails and chats to provide exceptional customer service. This includes responding to inquiries about performances and services, processing ticket orders, Membership sales and performing general account maintenance. In some situations, up-selling customers to additional performances, advanced membership levels, new products or services are encouraged and rewarded. 

Department Hours of Operation: On performance days we are open from 10 AM until curtain time Monday through Saturday, and Noon to 6 PM on Sunday.  On non- performance days we are open from Noon to 6 PM and closed on Sundays.  

Skills & Qualifications

    • Excellent communication skills, both written and verbal to represent the Metropolitan Opera in a way that's meaningful and relevant to each individual customer
    • The ability to listen carefully to customize each customer call based on the understanding of customer's needs and relationship to the Met
    • Ability to adapt to the conversation as it happens
    • Minimum 1 year experience with call handling in a fast paced, back-to-back call center environment
    • High comfort level with computer-based work
    • Must be a fast learner who is able to quickly adapt to new technology and work in various circumstances with patience
    • Must have flexibility with scheduling; Must be able to work evening and weekend shifts
    • Understanding of department processing priorities
    • Knowledge of ticketing and customer service business practices
    • Strong organizational skills
    • Good attendance record
$17.25 - $18.25 an hour
The Metropolitan Opera believes that diversity is critical to our success and growth as a leading performing arts institution and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities we serve.

The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.