Logistics Specialist
Hybrid WFH / Pico Rivera, California
Logistics /
Full-Time /
Hybrid
Welcome to Million Dollar Baby Co.!
We started in 1990 and are proudly family-owned and operated in Los Angeles. Since then, MDB Co. has grown to 7 distinct brands of children's furnishings ranging in style, aesthetic, and price point, while carrying some of the industry's most eco-conscious and award-winning designs. Our family of brands include: Babyletto, DaVinci, Nursery Works, Namesake, Monogram by Namesake, and Carter's by DaVinci. We can be found in mass retailers like Target and Amazon to your local mom-and-pop baby shop to specialty retailers like Pottery Barn Kids and Crate and Barrel.
At MDB Co., we credit all of our success to our mighty team of more than 110 smart, fun, and diverse individuals who make an impact every day! Our team members are our #1 priority and we partner with exceptional suppliers and retailers from around the world who share our values.
Lastly, we are proud that we have been awarded Great Place to Work in '21, '22, '23, Built in LA Best of List '22, '23, Fortune Best Places to Work '23. It's truly an amazing place to work!
We welcome you to learn more about our company and our fantastic team.
Teddy Fong
CEO
About this job:
Your role will focus on managing shipping claims, monitoring returns, and supporting various Logistics and Order Management functions. You will learn how the entire supply chain operates, how to utilize analytics to make data-driven decisions, and how to communicate effectively. A typical day might include working with our accounting, quality control, customer support, and sales teams on order-specific tasks while also serving a supporting role on a variety of cross-functional, companywide OKRs (Objective and Key Results). These are business fundamentals that will take you far in any future career path. We are passionate about people development, and you will receive mentorship and coaching to set you up for success. This is a great role for a new graduate with solid internship experience or someone with a couple of years working in a professional environment.
What you'll be doing:
- Management of claims for all damaged/lost shipments, invoice overcharges, and customer chargebacks with the goal of maximizing our claims win rates.
- Maintain and develop current claim reports to provide more transparent metrics to measure progress.
- Management of returns including monitoring and reporting on the dispositions of each return after inspection, maintaining the database of all returns, and ensuring customer satisfaction by accurately posting RMAs and credit memos.
- Assist with various Logistics and Order Management functions: shipment processing for small parcel and LTL orders, order entry, customer inquiries, releasing, quoting, routing orders, and shipment preparation.
- Provide retailer-facing customer service including responding to order and shipment-related inquiries via email, updating retailer portals for e-commerce accounts, notifying retailers and management of any shipping issues, addressing shipping errors, and discrepancies, issuing Return Merchandise Authorization (RMA), and issuing call tags.
- Review and reconcile freight bill invoices.
- Complete any other duties and projects that may be assigned.
What you bring to the table:
- Extreme attention to detail - you triple-check all emails and deliverables and take pride in getting it right the first time.
- Super organized - never let anything slip through the cracks, time management is your forte, and you are not shy about following up with internal or external stakeholders.
- Effective verbal and written communication skills - communicate to be understood in a concise and clear manner, bringing a point of view.
- Strong analytical skills - use logical structuring in understanding problems and in creating solutions, don't rely on others to tell you what to do.
- Adaptable and flexible - priorities change on a daily or hourly basis, you can pivot, adjust your schedule, and re-focus.
- Team-oriented - you jump at the chance to help a team member when assistance is needed.
- Intermediate Excel skills.
Our Benefits:
- 100% of your health, dental, and vision insurance monthly premiums paid by us!
- Flexible PTO because we respect the need for work/life harmony
- Company matching 401(k)
- Vacation reimbursement and health & wellness subsidy programs
- Tuition reimbursement
- Matching charitable donations to the nonprofit organization of your choice
- Company-wide monthly celebrations - lunch is on us!
- Dog-friendly workplace, yes! You can bring your best friend to work
- Free MDB Co. swag + generous employee discount on products
$25 - $30 an hour
At Million Dollar Baby Co., we’re passionate about diversity and welcome applicants from all backgrounds. Our diversity, inclusion and equity committee (DIEC) strives to break barriers for minority communities, help educate the company on pertinent topics, and work to ensure equal opportunities for existing and potential employees. Since its formation in 2020, our committee has focused on multiple areas, some include hiring, community involvement and continuous learning about Diversity, Inclusion and Equity.
As an important step in coming together as safely as possible, Million Dollar Baby Co. requires all employees to be fully vaccinated and boosted against COVID-19 as a condition of employment unless a medical or religious exemption is approved.
Million Dollar Baby Company is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application and/or recruitment process. If you need assistance or an accommodation due to a disability, you may contact us at TM@mdbmail.com
