Client Support Lead
Remote
Operations /
Full Time /
Remote
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Phone
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LinkedIn URL
GitHub URL
Portfolio URL
Portfolio Password (if applicable) URL
In lieu of a cover letter, please answer the following questions:
Why is 1) Mindbloom and 2) this role a dream fit for you?
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All Bloomineers have a personal connection to our mission. Being intellectually honest, which of the following best describes you? (Select all that apply)
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I’ve experienced the benefits of altered states of consciousness myself!
I’ve never had the right opportunity to experience altered states of consciousness. Can I get a Mindbloom discount code so I can sign up asap?
First degree connection (friend/family) to the benefits of altered states of consciousness.
Really well read about psychedelic therapy and excited to join the movement.
Limited knowledge about psychedelic therapy but curious.
Passionate about the mental health field in general.
What's one of the biggest (ideally recent and relevant to this opportunity) wins of your career?
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How did you learn about this role?
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Where do you currently reside / where will you be working from?
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United States
Canada
Other country in the Americas
Other country outside the Americas
Support Lead Experience
How many years of experience do you have managing customer support teams for a DTC product and/or service?
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4+ years
2-3 years
1 year or less
Only B2B or B2B2C experience but excited to dive into DTC!
None but excited to learn!
Experience with people management but not as a manager for support teams
What’s the biggest team you’ve directly managed? (entire team size, not just direct reports)
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100+
50-99
10-49
5-9
0-4
What % of your team's client interactions are by 1) phone, 2) chat, 3) email support (or similar)? (Your response can include current or previous employers)
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How would you rate your Google sheets and analytical skills?
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Top 5%
Top 10%
Top 25%
Top 50%
Not an expert yet but I'm a quick learner!
How many total CX agents have you hired in your career?
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How many total CX agents have you fired in your career (excluding layoffs)?
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Where are the customer support teams you’ve managed predominantly located?
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South Asia / India
Southeast Asia / Philippines
Latin America
US and Canada
Other International
N/A have not managed customer support teams
Additional information
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