Technical Delivery Manager
Pune - Hybrid
Customer Success & Pro Serv – Professional Services /
Full-time /
Hybrid
Who we are
Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. This year, Mindtickle was recognized for its outstanding customer support winning a Gold Stevie Award for Sales and Customer Service.
Job Snapshot
We are seeking an exceptional leader to join our team as the Technical Delivery Manager (Technical Product Owner). This role offers an exciting opportunity to collaborate with a world-class team of developers and experienced architects, driving the organization to new heights.
As the Technical Delivery Manager, you will play a pivotal role in leading our high-performing team while fostering a culture of innovation and excellence. You will be responsible for building and scaling our practice globally, driving inclusive communication, and ensuring efficient organizational navigation. Additionally, you will spearhead strategies for effective data engineering development and long-term architectural planning, partnering closely with technical leads and architects to deliver exceptional customer success.
What's in it for you?
- Lead, inspire, and develop our talented team, attracting and retaining top-tier talent.
- Establish and maintain a globally consistent and scalable practice.
- Foster inclusive communication, effective time management, and efficient organizational navigation within the team.
- Develop strategies for effective data engineering development and long-term architectural planning.
- Partner with technical leads and architects to solve complex problems and deliver customer success.
- Mentor and guide the team in navigating challenging customer conversations.
- Drive continuous improvement through process enhancement and coaching.
- Define and execute goals, KPIs, and strategies for the practice.
- Evaluate and influence relevant technologies, driving architecture and design discussions.
- Ensure operational efficiency and service delivery excellence through performance measurement and improvement.
- Track project tasks and deliveries, providing timely reporting and risk alerts to senior management.
- Manage project P&L to ensure margins and client SLAs are consistently met.
- Create and Review estimates, SOWs and other contractual artifacts, outlining milestones, deliverables, and dependencies.
- Conduct code reviews to maintain a high level of competence and operational excellence within the team.
- Product and Technical Competency:
- Engage with customers and internal stakeholders to discuss and articulate complex platform situations.
- Collaborate closely with Product Managers, Engineering Teams, Technical Architects, and clients to propose architect technology standards and custom solutions.
- Utilize technical expertise and knowledge of the MindTickle platform to deliver technical aspects of engagements.
- Problem Solving:
- Oversee team activities related to solution requirement gathering, design, development, implementation, QA, and maintenance.
- Guide the team during client escalations and recommend process improvements.
We'd love to hear from you, if you:
- Own a bachelor's degree in Computer Science or relevant discipline.3+ years of experience leading a team of developers and solution architects.
- Have 8-12 years of software Engineering experience.
- Experience leading technical or consultant teams in the enterprise software space.
- Acquire proficiency in Apache Airflow
- Have an understanding of REST APIs
- Obtain 3+ years of experience with AWS Cloud - Knowledge of EC2, S3, and Lambdas is a must.
- Deep understanding of Git
- Have an experience with basics of HTML/CSS/JSProficiency in Python (with Pandas)
- Possesses strong analytical and data-driven mindsetExperience setting up/tracking key Engineering metrics.
- Are comfortable working in a fast-paced, multicultural environment.
- Get hold of excellent communication and influencing skills at all organizational levels.Ability to coordinate with global teams and clients across different time zones.
- Preferred Qualifications:
- Have experience managing client-facing tech teams in a major SaaS platformFamiliarity with enterprise tech stack and managing multicultural team
- Are proficient in Java, Python, Node.js, SQL, Kafka
- Experience with Snowflake is a plus.
Our culture & accolades
As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.
Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.
Mindtickle is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.
