Project Manager, E-Learning [US Shift]
Pune
Customer Success & Pro Serv – Content as a Service /
Full-time /
Hybrid
Who we are
Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. This year, Mindtickle was recognized for its outstanding customer support winning a Gold Stevie Award for Sales and Customer Service.
Job Snapshot
We need curious, solution-oriented, and customer-centric individuals to join our rapidly growing Content as a Service team in Pune. In Content as a Service, we strive to ensure that customers get the maximum value out of their engagement with us and are continuously able to drive productivity for their customer-facing teams.
As a Project Manager with the Content as a Service team, you will engage with customers, vendors, and internal team members to plan and deliver a high-quality project management experience.
What’s in it for you?
- Manage multiple accounts and their active projects simultaneously.
- Own content development planning, budgeting, monitoring, and reporting.
- Prepare project map, plan for resources, and execute continuous client interaction through means of meeting summary, MoMs, and status updates.
- Drive customer satisfaction by ensuring timeliness and quality of deliverables while adhering to defined metrics scope and budget,
- Drive status meetings and other communications with the customers.
- Track key business metrics such as resource utilization/ capacity, and consumption.
- Ensure compliance to set processes while proactively suggesting and implementing improvements to existing processes.
- Work with Vendors to ensure timeliness and quality of deliverables are met.
- Provide strategic inputs to the team on meeting the customer requirements constantly.
- Pre-sales support – Provide inputs in preparing proposals and SOW for clients.
- To share project learnings / best practices through knowledge-sharing sessions or training.
We’d love to hear from you, if you:
- Have at least 10+ years of experience managing content development or e-learning projects.
- Are an expert in project planning, customer communication, and delivery management.
- Have excellent written and oral communication skills.
- Are proficient in MS Office.
- Have excellent business analysis skills, negotiation skills, and people management skills.
- Are proactive and have an attitude to own & drive projects to completion.
- Possess the ability to prioritize, schedule, and meet deadlines.
- Are comfortable working in a fast-paced, rapidly changing environment.
- Have strong collaboration and problem-solving skills.
- Are xperienced in working with large enterprise customers.
Our culture & accolades
As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.
Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.
Mindtickle is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.
