Seasonal Customer Service Representative - 2024

Remote
Seasonal Customer Service /
Seasonal /
Remote

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Eligibility

  • Do you have the unrestricted right to work in the U.S.?✱
  • Will you need Minted’s sponsorship to continue or extend your current work authorization status?✱

Location: Remote

  • In which city & state is your primary residence?✱

Seasonal Customer Service Representative - 2024

  • Are you looking for a full-time position (30-40 hours/week)?✱
  • This role is compensated at $16.02/hr for Geo 3, $17.50/hr for Geo 2, $18.89/hr for Geo 1 or $20.54/hr for Geo 0, are you okay with the pay rate for your Geo? (see job posting to determine which Geo your state falls in)✱
  • This is a seasonal contract role that will support Minted's holiday season from early October through late December. Will this contract time work for you?✱
  • You will work 5-days per week with at least one of those days being a weekend day. What days are you available to work?✱
  • This role will primarily work 8-hour shifts with a 1-hour lunch break. Shifts will fall between 5:30am and 9:30pm Pacific Time (PT). Please indicate your preference for AM (start times 5:30am PT or 8:30am PT Monday-Friday and 6:30am PT or 8:30 am PT on Weekends ) or PM (start time 12:30pm PT every day) below.✱
  • Training for this position would be Monday-Friday from 8:30am-5:30 pm Pacific Time (PT) for 2-weeks with 1-week of nesting period. Please let us know when you would be available to start (select all that apply):✱
  • Minted’s busiest time is from Black Friday through Christmas Eve (11/29 - 12/24), can you commit to working a 40-hour work week during these times?✱
  • Do you currently have any upcoming vacations or potential time-off requests? Please note that Thanksgiving and Christmas are company holidays, and do not require a time-off request.✱
  • Have you worked with Minted previously?✱
  • If yes, when? Who was your supervisor?
  • This role requires you to be available on camera during any meetings that may occur during your shift. Can you commit to this as well?✱
  • Our Customer Service team utilizes Salesforce as our main CRM Tool. What is your familiarity with Salesforce or a similar tool (Zendesk, Oracle, SAP)?✱
  • Our Customer Service team also utilizes an Order Management System. What is your familiarity with Order Management systems (such as NetSuite, Shopify, etc)?✱
  • Our Customer Service team uses Five9 as our main Cloud Contact Software Center. What is your familiarity with Cloud Contact Software Centers (including Five9, Avaya, 8x8, and Cisco)?✱
  • This role will also have the opportunity to use both Google Suite and Microsoft Suite. What is your familiarity with these systems?✱
  • This role requires you to interact with customers in real-time via phone, live chat, and other means. Do you have a quiet, dedicated working space, with a stable internet connection of at least 25 mbps, working webcam, and microphone to complete the interview and skills test and for the duration of this role?✱

U.S. Equal Employment Opportunity information   (Completion is voluntary and will not subject you to adverse treatment)

Our company values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.

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