Seasonal Customer Service Team Lead - 2025

Remote
Seasonal Customer Service /
Seasonal /
Remote

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Seasonal Customer Service Team Lead - 2025

  • Are you looking for a full-time position (30-40 hours/week?)✱
  • This role is compensated at $20.84/hr for Geo 3 or $22.71/hr for Geo 2. Are you okay with the pay rate for your Geo? (see job posting to determine which Geo your state falls in)✱
  • This is a seasonal contract role that will support Minted's holiday season from early October through late December. Will this contract time work for you?✱
  • Do you plan to relocate either temporarily or full-time during the duration of this contract?✱
  • In which state is your primary residence?✱
  • In which timezone will you be working?✱
  • You will work 5-days per week with at least one of those days being a weekend day. What days are you available to work?✱
  • This role will primarily work 8-hour shifts with a 1-hour lunch break. Shifts will fall between 6:30am and 8:30pm Pacific Time (PT). Scheduled work hours will change partway through the season. Please select ALL shift start time windows you are available to work — this information will help us match you with an available schedule if you are hired. Some shift start times may be limited, so we recommend selecting all options you are available to work.✱
  • Training for this position will be 2 full weeks after induction day, including a 3-day nesting period. The schedule for training will be Monday-Friday from 8:30am-5:30pm Pacific Time (PT) with lunch scheduled from 12:30pm-1:30pm PT. Please let us know when you would be available to start (select all that apply):✱
  • Minted’s busiest time is from Black Friday through Christmas Eve (11/28 - 12/24), can you commit to working a 40-hour work week during these times?✱
  • Do you currently have any upcoming vacations or potential time-off requests? Please note that Thanksgiving and Christmas are company holidays, and do not require a time-off request.✱
  • Have you worked with Minted previously?✱
  • If yes, when?✱
  • This role requires you to be available on camera during any meetings that may occur during your shift. Can you commit to this as well?✱
  • Our Customer Service team utilizes Salesforce as our main CRM Tool. Please describe your experience with Salesforce or a similar tool (Zendesk, Oracle, SAP).✱
  • Our Customer Service team also utilizes an Order Management System. Please describe your experience with Order Management systems (such as NetSuite, Shopify, etc).✱
  • Our Customer Service team uses Dialpad as our main Cloud Contact Software Center. Please describe your experience with Cloud Contact Software Centers (including Dialpad Avaya, 8x8, and Cisco).✱
  • This role will have the opportunity to use both Google Suite and Microsoft Suite. Please describe your experience with these systems.✱
  • This role must be your primary focus, as you will be live with customers in real time via phone, chat, and other platforms. You cannot work another job or be the sole childcare provider during your scheduled shifts. To be successful in this role, you must also have a quiet, dedicated workspace, a reliable internet connection of at least 25 Mbps, a working webcam and microphone for the interview process, and able to be on camera and mic as needed during your workday. Can you meet all of these requirements?✱
  • Tell us about a time you were leading a team that faced a customer issue without a clear SOP. How did you guide your team in making the right decision, balance customer needs with company priorities, and what was the outcome?✱
  • As a leader, how have you created or supported an environment where your team delivered personalized resolutions rather than relying on high-volume, script-driven interactions? How did you guide your team in balancing efficiency with bespoke service, and what metrics or feedback did you use to measure success?✱
  • Do you have the unrestricted right to work in the U.S.?✱
  • Will you need Minted’s sponsorship to continue or extend your current work authorization status?

U.S. Equal Employment Opportunity information   (Completion is voluntary and will not subject you to adverse treatment)

Our company values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.

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