Cloud Operations Engineer

Remote (Anywhere US) /
Cloud Services – Cloud Operations /
Full-Time
As a Cloud Operations Engineer, you will report to the Manager, Cloud Operations. You will provide best-in-class customer support for AWS Cloud Infrastructure, including optimization and configuration of customer AWS environments as part of the multicultural 24x7x365 Cloud Operations team.

Cloud Operations Engineers work four, ten-hour shifts a week or five, eight-hour shifts.

This position is 100% remote.

Responsibilities

    • Perform daily system monitoring and troubleshooting for Mission customers, which includes verifying the integrity and availability of cloud infrastructure, server resources, systems and essential processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups, live data feeds, and batch processing
    • Communicate with external customers and other Mission teams about technical issues
    • Write and use knowledge base articles and runbooks for commonly asked questions or frequently reported issues
    • Perform changes to infrastructure outside of documented runbooks
    • Work a shift schedule to provide 24x7 support

Required Skills

    • 1 or more years hands-on experience managing AWS cloud workloads, especially EC2, RDS, VPC, and CloudWatch
    • 1 or more years of System Administration experience (Linux and Windows)
    • Experience managing networks and websites, including the IT infrastructure such as DNS, VPNs, SSL, Elastic Load Balancers, and CloudFront distributions
    • Experience with web server applications (Apache, nginx, Tomcat, IIS, or varnish) and administrating web application environments (LAMP, RoR, Java, or ASP.NET)
    • Experience in a technical customer support role that included planning, coordinating, problem resolution, and documentation
    • Be able to work a flexible schedule including nights, weekends, and holidays
    • AWS Associate Certification (required within 90 days of hire)

Perks & Benefits

    • Medical, dental, and vision insurance for employees and their dependents with options for 100% company paid premiums
    • 401(k) plan with company matching
    • Profit sharing bonuses based on performance
    • Flexible Spending Accounts (Health and Dependent Care)
    • Life insurance paid by Mission
    • Paid time off (Unlimited FlexPTO, parental leave, volunteering time off)
    • Inclusive work environment with several Employee Resource Groups
    • Fully distributed team with flexible work hours
    • Home office furniture & equipment expenses
    • Flex stipend for use on cell phone, home internet, wellness, etc. It’s up to you!
    • An internal department dedicated to helping team members on their career path


Commitment to Diversity

We are committed to diversity and inclusion. We value every individual’s unique story, experience, and perspective. We aim to amplify the voices of our team members and our community to create a safe, empathetic, and inclusive environment where everyone can contribute one’s authentic self.

Mission is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Mission will consider qualified applicants with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.

About Mission Cloud Services

Mission is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments.

Mission’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.