The Mission Continues is looking for a passionate, skilled, and creative organizer to serve as a Project Manager, Operations in support of our service platoons and national campaigns. There is exciting work happening in our cities across the country and this role will support a portfolio of service platoon operations as they strive to have measurable impact in under-resourced communities across the country. 

 

Our hope is to find an exceptional project manager who is hyper-organized, technically proficient, loves to get their hands dirty, and can translate a plan into action for groups of motivated volunteers to accomplish our mission in local communities. The ideal candidate has significant experience in community-based project management, volunteer management, budgeting and acquisition, and enjoys supporting veterans and volunteers through meaningful and impactful community service work. 

 

The Project Manager, Operations will report to the Service Projects Director and work closely with Regional Operations Managers (ROMs) as well as Platoon Leaders (PLs) to ensure the highest level of quality, consistency, and impact within all service projects. The position is classified as an exempt position.

 

- Coach and mentor Platoon Leaders on project planning, including how to scope, scale, plan, prepare, and run an effective and high-quality community service project. 

- Ensure Regional Operations is resourced, trained, and supported to execute top notch volunteer-led service projects in collaboration with community partners, sponsors, and supporters. 

- Source needs of Platoon Leaders and identify areas for improvement to collaborate with Regional Operations and the rest of the Projects team. 

- Provides local support for program-related and national events as determined by the Service Projects Director. 

- Provide an excellent service experience for both long-term and day-of volunteers and inspire people by connecting them to our work with veterans in communities. 

- Support sponsored/funded service projects with virtual and/or onsite leadership, as directed, ensuring that all external funders and partners have a high quality, impactful, and consistent service project experience before, during, and after the project. 

- Have a working knowledge of ongoing operations and annual objectives for service platoons within your shared portfolio and work closely with regional teams to define and iterate on the activities portion of operation briefs to ensure the quality and success of every service project. 

- Working across functional teams, track and report on the project outcomes as related to scope completion, budget spent, community impact, volunteer experience, and partner engagement. 

- In partnership with the Service Projects Director and regional operations leadership, assist in the development and management of project-related budgets, build plans and instructions, in-kind donations, acquisition of resources, and coordination of services. 

- Develop and manage relationships with businesses and organizations to support local/regional service projects through the donation of tools, equipment, products, supplies, materials, and services. 

- Create and manage accountability measures and procedures for proper usage, tracking, and safe storage of tools, equipment, supplies, and materials within your portfolio. 

 

- 4+ years of experience in project management to include working with volunteers to achieve long-term goals through guidance and delivery of instruction methods. 

- Demonstrative knowledge of basic construction, proficiency in woodworking/carpentry, use of tools, equipment, and safety protocols as well as the ability to guide and instruct large groups of volunteers on execution of planned projects. 

- An excellent and innovative planner with demonstrated proficiency creating project plans with an understanding of the construction necessary, easy to follow instructions, and in utilizing project management software and tools (Basecamp, SketchUp, MS Projects, etc.) 

- Demonstrate knowledge of regulations, codes, standards, and safety including construction/engineering/design procedures/practices.

- Ability to represent The Mission Continues to external partners and funders, with clear and professional communication and stewardship to cultivate relationships, oversee programs, build operations. 

 

- Military experience preferred 

- Industry-recognized certifications are a plus (CAPM, PMP, CM) 

 

 Must have the ability to travel to multiple cities throughout the United States, approximately 8-12 times per year for 2-4 days per standard trip, with exceptions to necessary extended travel. Multi-day and/or weekend travel will be required on program event dates, which occurs on weekends at 8-week intervals throughout the year. Flex time is available and earned for TMC-related travel and event participation. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to move on uneven terrain; carry objects; sit; reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. During events, employees are expected to be able to move around a job site and carry up to 50lbs. If you require a reasonable accommodation in the employee selection process, please direct your inquiries to the Manager of Talent Acquisition & Onboarding. 

 

If the above speaks to you, we’re excited to learn more about you! The Mission Continues recognizes that diverse employees, veterans and supporters are critical to our workforce and mission. We are committed to fostering an inclusive workplace where all team members are valued and can reach their full potential. We want a team that reflects our diversity, so that we can approach every mission with integrity, compassion and authenticity.  Compensation is competitive and is commensurate with experience. The Mission Continues offers exceptional medical, dental, vision, life and long-term disability benefits for all team members.  All successful candidates for this position will be required to submit to a criminal background check.