Senior City Impact Manager - Washington, DC (East Region)

Washington, DC
Regional Operations
At The Mission Continues, we empower veterans to continue their service and empower communities with veteran talent, skills and preparedness to generate visible impact. We’re investing in veterans, equipping them with the tools and resources to lead a growing veteran volunteer movement. Through networks, training, and pathways, veterans can continue to serve while creating meaningful impact in under-resourced communities.

Interest in our ‘double impact’ model is at an all time high.  In an increasingly polarized and online country, there is a need and desire for social impact models that connect people in person. Veterans possess the drive and desire to serve others, but without access to the tools and networks needed, their potential to make meaningful impact at the local level remains untapped. On the other end of the spectrum, there are a growing number of communities that are excluded from resources, development and opportunity that are prime contexts for local leadership, service and impact. The Mission Continues brings these two sectors together - community revitalization and veteran engagement - creating the structure and opportunity for veterans to design and lead truly impactful community service projects. 

By 2021, the endstate for The Mission Continues strategic plan is anchored by four objectives: 1,000 veteran leaders mobilized, developed and trained80 community-focused operations established and thriving 70,000 veteran and community members activated in service2M+ citizens influenced and impacted

We are seeking a Senior City Impact Manager who is driven by developing and managing a tailored strategy for building and stewarding  relationships with local and national organizations in the East Region that have the potential to impact the organization locally, regionally and nationally.  Senior City Impact Managers work within one of The Mission Continues' largest, metro regions to build strong, action-oriented relationships with veterans, foundations, nonprofit partners, civic and business leaders, and other veteran organizations with two purposes - to create long lasting change and to engage veterans in service opportunities. A Senior City Impact Manager’s role is similar to a City Impact Manager while the footprint of their work is broader, making the potential for regional and national impact even greater.  

In Washington, DC, we have developed a community-based model where veteran-led service platoons have fostered a diverse array of partnerships and have earned a great deal of trust across the city. Your role will be to build on our past success to elevate and expand our impact beyond our current state by stewarding a larger portfolio of current and prospective supporters and partners, as well as representing at your region’s local and national events and programming. 

- Strengthen existing relationships and build new ones with local non-profits, community associations, foundations, colleges, government agencies, and veteran service organizations.
- Work with veteran and community leaders in under-resourced communities to identify assets in their communities where service platoons can provide additional capacity and resources.
- Take ownership of desired program outcomes, build knowledge of the tools needed to manage processes and track data, and think strategically about how to use those tools to achieve your goals.
- Provide an excellent service experience for both long-term and day-of volunteers and inspire people by connecting them to our work with veterans and in communities. Increase the knowledge of our work in your cities and attract volunteers, corporate, veteran, and community partners to join in our mission.
- Steward relationships with donors, connecting them to the impact of their investment and  stories of service from your platoon. 
- Manage organizational resources, including budgets and supplies to achieve maximum impact against your objectives.
- Be an excellent teammate who commits to understanding how your work impacts other teams and prioritizes tasks in a way that ensures you are supporting the overall success of the organization.

- A passionate, culturally competent individual who can successfully work with diverse groups and individuals across race, gender, income, disability, and veteran status.
- A self-starter who can build programs-with significant autonomy, good judgment,creativity and afocus on results.
- Someone who has experience with, or proven ability to learn to use a variety of technical tools to support their work. e.g. Salesforce, Basecamp, Google Suite.
- A coach or mentor who has experience working with volunteers to achieve long-term goals.
- Ability to tell the story of your platoon's impact through public speaking and written communication and inspire people to action.
- A person with flexibility to work nights and weekends as necessary.

- Military service a plus
- Bachelor's degree or equivalent experience
- Experience in community-facing organization a plus

Willingness to travel up to 2-3 times per quarter to your cities, or to support national events. Regional travel can be expected to require up 2-3 days in your platoon cities. National events can be expected to require 2-5 days in cities across the country. Multi-day and/or weekend travel will be required for program event dates, flex time is available.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to move on uneven terrain; carry objects; sit; reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. During events, employees are expected to be able to move around a job site, and carry up to 50lbs. If you require a reasonable accommodation in the employee selection process, please direct your inquiries to Caitlin Zbikowski, Manager of Talent Acquisition & Onboarding at}

If the above speaks to you, we’re excited to learn more about you! Compensation is competitive and is commensurate with experience. The Mission Continues offers exceptional medical, dental, vision, life and long term disability benefits for all full-time team members.  In addition to these benefits, full-time staff members will have the opportunity to work from home once a week and you are 100% vested after your first year. All successful candidates for this position will be required to submit to a criminal background check.